Unicorn Windows Ltd

Unfortunately had a break in and needed to secure the broken glass panel in the front door. Within 30 minutes of making a phone call David was round measuring up to make the door secure until replacement glass available. He returned within the hour to install a security panel and took away the old frame. Glass panel arrived earlier than expected and installed 3 days later. David was very understanding of our situation and workmanship first rate. The super efficient response helped to ease what had been a traumatic few days. Pricing was also very reasonable.

The performance of Unicorn Windows from first showroom visit to installation yesterday has been excellent. All team members are dedicated and very helpful. Communication is always prompt, friendly and helpful. The product and installation is first class. Unicorn windows were recommended to me by a family member. I would also highly recommend them.

I called unicorn windows to replace a misty single window but then discovered we also needed a new front door handle which the engineer went and got and repaired the same day. I then had reason to call them again due to finding 2 more misty windows. They called me to let me know when the glass was ready and came at a time that suited me. It's always really easy to get hold of them and everyone is pleasant and just does what they say they will, when they say they will without over-charging. They also adjusted another window for me free of charge. Super easy and stress free. Would highly recommend.

Excellent service, experienced, understood my requirements, installed glazing very efficiently, good friendly staff.

Our 40 year old, double -glazed, metal framed window needed replacement. Unicorn Windows responded quickly to my call for a quote and once I agreed, they arranged the delivery and installation within a very short space of time. The installing team were polite, friendly and efficient. They got-on with the work in a timely fashion, and cleaned-up before leaving. We are very happy with the job.

Installed replacement windows and a new door. Arrived promptly every morning and worked very hard each day until the work was completed. Quality windows and doors and very pleased with the workmanship.

Communication was great from start to finish. Very polite individuals. Windows and doors were earlier than expected which was great. Couldn't recommend highly enough

I would highly recommended this company, from the initial contact to the installer, all very professional and approachable. I had all new windows in my house, the person sent to install my windows was obviously very knowledgeable, he also had to fit a lintel above my kitchen window. They always tidied up after themselves, so no mess was ever left. He even refitted my blinds for me. The product is of a good standard and more secure than previously.

Had French doors installed in twenty sixteen and this week noticed that there seemed to be something wrong with one of the seals. Called Unicorn and they arrived within thirty minutes! Problem dealt with there and then. What incredible service.

David has done 2 jobs at my property. One was to fix my conservatory doors one was sticking and only opened halfway the other door had a gap at the top. He arrived on time and was courteous and clean and very helpful. The 2 job was to fix 4 glass panes in my conservatory .once again a first class service. Glass was received in good order and installation satisfactory, and my conservatory was left clean and tidy. I am so happy I am now going to purchase a front door. I have also recommended David to my friend who is now going to ring for a quote on guttering and windows. 5* every time

I initially contacted Unicorn via email about a new front door. A lovely friendly man called Tony phoned me within just a couple of hours and by that evening we had all the brochures we needed to make a decision. Even though we only wanted a door, they didn’t ignore us and they didn’t try to sell any other products which was refreshing. Within 5 weeks our order arrived and we had it fitted yesterday. We were kept updated all the way through the process. The fitters were prompt, efficient, friendly and worked really hard the whole time they were at our house. I think our hallway was cleaner when they left than when they arrived. The door looks great, it’s just what we wanted, we have our insurance and the company are on the end of the phone if we need them. If we need windows or doors in the future we will definitely go back to Unicorn they were brilliant. I would thoroughly recommend to others.

This is the third time that Unicorn have done work for us over the years: new doors, windows and replacement units, etc. They have been consistently excellent. I wouldn’t hesitate to recommend them.

Unicorn Windows have replaced two large windows and the front door. Friendly, helpful information enabling us to place an order suitable to our needs. Done within the anticipated timescale. Fitters did an excellent job and were very tidy. I can really recommend this company.

We needed a new back door and Unicorn were great from start to finish. A panel was slightly damaged when installed (not their fault) but Unicorn have been brilliant at sorting everything out. Many thanks to all the team and Christine in particular.

I recently moved into a new property which has a conservatory still under guarantee with Unicorn Windows. The previous owner had informed me and Unicorn Windows of a leak that needed looking at once I had moved in. After calling several times, and being told I was top of the list I eventually had someone sent out to me to try and fix the leak, which was leaving a puddle in my conservatory. Both guys were lovely, but unfortunately didn't manage to fix the leak. I called back as soon as I noticed the leak hadn't been fixed, I've since been told that I am again on the list/up on the board several times, that was 2 weeks ago and I haven't had a call back. My furniture for the conservatory is due to be delivered to which I was told by Unicorn Windows - ''don't put it in there''. I understand that everyone is busy and we are living in difficult times, but being on an ''emergency list'' for 2 weeks, makes that list not very urgent, especially as I have a puddle in my conservatory every time it rains. I've been made to feel that as I didn't actually purchase the conservatory myself, that they can't actually be bothered to resolve the problem. The last time I spoke to them they hung up on me as I was questioning how the ''emergency list'' works, really poor customer service. I would not recommend Unicorn Windows purely on the basis of awful customer service and the fact that they don't stick to their promises regarding the guarantee!

I commend Unicorn Windows for their excellent service, quality of product and workmanship. I am extremely satisfied with the service provided by the company and the Fitters who attended at our property were polite and considerate in undertaking a very swift and tidy job. A very satisfied customer!

I have found Unicorn extremely helpful from the outset in difficult circumstances for us all. Right from the initial consultation visit, survey and then installation. Everything went to their predicted timescale in unprecedented times. The fitters were friendly and tidy. Unbeknownst to me they had a technical query over the hinges which they reported to the engineers and Unicorn revisited within the hour to make perfect. I have no hesitation in recommending them for door styles, customer care and trying their best to get perfection all round.

More than 20 years since our windows and doors were replaced, we wanted to use a local company rather than the national suppliers. Unicorn’s quote was very competitive and throughout we have been impressed with their helpful approach and professionalism. The workmanship has been first class and all windows and doors fitted are of high quality. We are very pleased with the end result and would thoroughly recommend using them again.

Upon recommendation, we employed Unicorn Windows to supply and fit two new matching doors but of slightly different dimensions. We opted for a non-standard colour and glass. Despite the COVID restrictions, the supply of the doors was made within the time frame set; however, one door was not up to Unicorn's standard and was returned to the supplier. The delay was discussed with us and we were kept informed throughout with regard to a new fitting date, about which we were very flexible. The contractors fitted the doors on the newly-assigned date. They were prompt, courteous, efficient and left the associated areas in a very clean and tidy state. They gave us excellent advice about improvements to the area surrounding the new doors. We are very happy with the doors and the way that Unicorn conducted the initial survey during the COVID restrictions, telephone interaction in the meantime and later the supply and fit of the doors. We would highly recommend this company.

I've previously used Unicorn Windows for the supply and installation of double glazed window units. As a result of previous excellent work I used them again to supply and fit some french doors. Service was excellent throughout from initial estimate, survey, installation and after sales support. Product is of good quality. Unicorn may not be the cheapest, but ultimately you get what you pay for.

Unicorn removed and replaced our existing French door with a new sliding door, as well as all guttering and downpipes around the house. Great communication, great price and great products. No fuss, no mess and no delay. Highly recommended.

They were quick to come and give us a quote and did a good job with installing the french doors. Moreover, their aftercare is exemplary: I only mention in a casual conversation that the doors can be a bit hard to close in the heat and someone came over the following day to adjust it. Will definitely use them again.

The team who came to measure up for replacement windows were attentive to what we needed and clearly knew what they were about. They quickly got back to us with a very reasonable quote. The installation was carried out quickly and efficiently. When they had finished we hardly knew anyone had been in our house. Everyone was friendly and responsive. We would certainly use them again.

Unicorn fitted French doors to our lounge. They were quick to give a quote, nearly £1000 below a competitor for a very similar product. We particularly wanted the doors fitted by the start of July. They had the doors made by 20th June and fitted them over 2 days immediately. The two workmen were very professional and friendly and we were very satisfied with the result. I would not hesitate to recommend this firm.

We cannot praise enough the efficiency, workmanship, attitude and cleanliness of the operatives and management of Unicorn Windows in their latest project with us in the replacement of our patio windows. We are more than satisfied with them in this and also past projects by them including the replacement of the windows to the house. We would have no hesitation in recommending them to anybody considering using them

We have used this company before and could not fault them first time round so was my go to company when we had a problem with our window. Excellent speedy initial response, great customer service, fair price right through to punctual and pleasant fitters who turned the job around very swiftly. Can't recommend this company highly enough. Well done to all the team.

We used Unicorn because they are a local company to us, and we really believe that local is best. From the first phone call to the fitters leaving everything was carried out in a professional , business like way but still with a friendly feel to it. I would defiantly use Unicorn again and would tell any one that we were more than satisfied with our new window and lovely red door.

Our house is a mid-1930s semi and the archway of the front porch is a fairly unusual shape. We needed to replace the front door and frame fitted in the archway with a wider one, to improve access and security. Having contacted several installers, who said that they were unable to supply the necessary materials, we contacted David at Unicorn Windows. He assessed the work required and accepted the job. He and Christine made several visits to check dimensions and ensure that we were happy with the final design, etc. In the process we were shown a very wide range of colours and designs. The new door and frame look great and are exactly what we wanted, at a very reasonable price. The team that carried out the installation were very efficient and returned a few days afterwards to check that everything was okay and to make a minor adjustment. We would definitely recommend this company.

I have used this company before and was very pleased with the goods and friendly service, and prices are reasonable. I will call on them again, with confidence that they will deliver the same friendly service. The workmen are friendly and professional, they also leave everything clean and tidy.

In July, Unicorn Windows fitted replacement glazed units to my upstairs windows and a whole new entrance comprising frame, side windows composite door and portico above. Of several companies looked at, they were the only ones that could offer me a portico to replace an existing one. John took the time to source one that could be custom built to size. The fitters were friendly, efficient and incredibly hard working through three days of blistering heat. Problems were dealt with promptly. i am very pleased with the finished product.

Needed a new Velux window cut into existing kitchen roof for more light source. Job took two days all fitted well inside and out, perfect job well done lads.

Price was very acceptable and work carried out as quoted and in good time. Three items requiring further attention were found after completion, but these were rectified promptly and satisfactorily. I wound happily recommend this firm.

We required to add a Conservatory to the rear of our House. However, it was an unusual specification in that we required 60% of the floor area to be totally enclosed and 40% open sided with only a roof. We sought 3 quotes for the work and Unicorn were the most competitive and grasped the concept of our requirements very quickly. The start of the works was delayed beyond the dated advised, but this was due to adverse weather in March 2018 delaying preceding projects. When works did commence we were impressed by the co-ordination and efficiency which were evident. The work area was always kept as tidy and clean as possible and the workforce were always courteous and considerate to us. The management and staff of Unicorn were attentive and helpful, in particular, the site supervisor, who as well as being a very good tradesman was a very diligent organiser. we did have a slight delay awaiting the plumber to install the heating, but the finished product was worth the wait. We also introduced some variation to the works which Unicorn fitted into their schedule in a very seamless fashion. Overall, we are delighted with the finished product and would have no hesitation in using the services of Unicorn on another occasion.

From initial contact to paying the bill everything was set out as I wanted it. Helpful advice along the way, nothing was to much trouble, even small glitches were fixed without added cost. Fitters made me feel part of the team and joined in conversations and spoke to me as a person rather than just a person whose house they were doing. Fantastic performance from start to finish - very highly recommended.

Ticks all the boxes. Good product, no hard sell, reasonable price, installation crew turned up on time. All the instalers were courteous and consderate. Installation was completed with minimal disruption or mess. Guys cleaned up as they went along. Neat job. Happy to recommend.

The 4th time we have used Unicorn Windows over 15 years and they have always done an excellent job and proved to be totally trustworthy with excellent customer service and the highest quality installation standards. I would have no hesitation what so ever in recommending them.

Unicorn Windows Ltd fitted windows and doors at my parents property in August 2015. A year on, they are still impressed with the product, saying it has made such a difference to their property. I know they have recommended Unicorn to their friends and neighbours.