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Endorsed by Which?
West Norfolk Glass Ltd
Opening Hours
Today -
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–16:00
- Saturday 08:00–12:00
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Established in 1967 and founding members of the Glass and Glazing Federation, we are a Which? Trusted Trader since 2019 and experts in quality double glazing windows, doors and conservatories.
As a second-generation family firm, we've been helping Norfolk's homeowners to improve their properties for 56 years and our business has developed alongside the evolution of the double-glazing industry.
We now provide a wide range of high-quality glazing products for customers across East Anglia including industry leading products such as Bygone vertical sliding sash windows, secondary glazing for period and listed buildings, contemporary aluminium frames, bi-fold doors and conservatory replacement roof systems.
All of our installations come with a minimum 10-year insurance-backed guarantee and we are proud to be our customers' first choice for replacement glazing.
What we do
Glaziers
- Aluminium Windows
- Double glazing installation
- Double glazed units
- Sash windows
- Timber windows
- UPVC Windows
- Double glazing repair
- Glass boarding up and replacement
- Replacement window services and repairs
- Stained glass
- Triple Glazing
- Window consultants
Double glazing
- Double glazing installation
- Double glazing repairs
- Double glazing suppliers
Doors
- Aluminium doors
- Composite doors
- UPVC doors
- Orangeries
- Bi-fold doors
- French doors
- Front door
- Patio doors
Roofers
- Roofline
- Cladding
- Guttering, fascias and soffits
- Conservatory roof conversions
Building construction contractors
- Porches
- Canopy
Conservatories
- Conservatory Roof replacement
- Conservatory repairs
- conservatory roof conversions
- conservatory roof insulation
- Sun Lounge
Builders
Scaffolds and work platform erectors
Garage door repairs and installation
More Services
- cladding
- lantern lights
- orangeries
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
61 reviews
Recommended
Recommended
by 97% of customers
Sort by
Fantastic
Customer Service
Quality
Value
I had 9 windows replaced this week and I have to say from first contact to last everyone and everything has been great! A big shout out to the 2 window fitters Reed and Ollie who I cannot praise highly enough. Thanks to everyone involved - I highly recommend West Norfolk Glass.
Customer in Norfolk
, work completed
Recommended
Great workmanship and great service
Customer Service
Quality
Value
I have just had all my windows and patio doors replaced by West Norfolk Glass and I'm really impressed with the whole process. There was no messing around with the pricing (ie starting high and then discounting - the price was the price). They kept me informed about timescales and fitted in the most urgent work as soon as they could. Lloyd and Harry did a great job of fitting in the freezing cold weather we had last week - the mess was minimal (they cleaned up after themselves and even put up with my very needy dog!) They were very efficient and thoroughly nice guys. I'm really happy with my purchase and would definitely use them again.
Customer in Norfolk
, work completed
Recommended
Excellent work and professional service
Customer Service
Quality
Value
We had a new front door and a new back door fitted. The fitters arrived on time despite the cold snowy weather. Both doors were fitted with the minimum of fuss and any mess made was cleared away completely. We asked for the handles, glass and letterbox from the old door be removed for us to keep, and this was done without question. Once the new doors were fitted the fitters explained how all the new locks worked and ensured we understood everything before they left. Very professional and I can highly recommend them. We are delighted with our new doors.
Customer in Norfolk
, work completed
Recommended
Brilliant
Customer Service
Quality
Value
From the request for a quotation to survey and the installation WNG were perfect. Everything done on time and brilliant standard. The installation team were exceptional and even confirming the positioning of hardware.
Customer in Norfolk
, work completed
Recommended
Facia boards & Guttering
Customer Service
Quality
Value
Two workmen replaced facia boards & guttering to bungalow, this included ‘gable’ ends. They worked methodically in removing the old facia boards & guttering, ensuring/checking for any other parts needed replacing. The work was carried out over 3 days to our complete satisfaction! The workmen ensured that everything was kept tidy (cleared away) before leaving at the end of the day. The workmen were polite and courteous, it was a pleasure to have met them. We have no hesitation in recommending their workmanship as ‘Excellent’, their company is lucky to have workmen of their calibre!
Customer in Norfolk
, work completed
Recommended
Great Installation & Great Team
Customer Service
Quality
Value
Very professional service from start to finish. Quote sent in record time to check and complete. The installation date was notified, and the team arrived as promised on time. Fast and accurate installation, and all rubbish taken away, and the place left clean and tidy. Great experience and can highly recommend West Norfolk Glass in all respects.
Customer in Norfolk
, work completed
Recommended
Poor customer service
Customer Service
Quality
Value
They moved one of my windows during the fitting process without fully explaining the consequences of this change. They also did not ask me to review the work or sign any install paperwork/sign off documentation prior to them leaving the property. As a result, I had to pay around £200 for someone else to fix the issue. When I raised my concerns with WNG I was advised that the proper fix would be for it to be re plaster-boarded and plastered. Instead, they offered to fit unpainted timber as a “gesture of goodwill.” When I told them this wasn’t an acceptable resolution, they stopped responding.
Customer in Norfolk
, work completed
Work completed on time and to an excellent standard
Customer Service
Quality
Value
Glass roof removed and reinstated with an additional 4 opening windows. Work completed on time and within budget. Excellent communication from the office. Installers on site were very professional, helpful and friendly.
Customer in Norfolk
, work completed
Recommended
Window/door installation
Customer Service
Quality
Value
If only all companies were as good as West Norfolk Glass, life would be so much simpler. First class all the way, installation was spot on, the lads were excellent, could not fault any one thing. Very pleased with all aspects of installation.
Customer in Norfolk
, work completed
Recommended
Renewal of all windows, gutters and boards
Customer Service
Quality
Value
Very pleased with the final result. The windows look really good and all the work was done promptly and to an excellent standard.
Customer in Norfolk
, work completed
Recommended