1st Call Gas Services Limited

We have a somewhat complex piped underfloor heating system and one of the two zones stopped working unless the other zone was working, which was not how it was supposed to work. The first engineer identified the control system as the problem. I was contacted by phone to give a quote, as the parts are rather expensive. Once the parts arrived, I was contacted again to arrange a visit. I already knew Dave, who fitted the new replacement control system, as his firm has done several pieces of work for us. He patiently explained what he was doing as the new and complicated system was fitted. All now works perfectly and indeed better than before. It can sometimes be different to find reliable tradespeople, but ever since we first used them, they have been completely reliable, pleasant and in my view, good value for money.

New heating thermostat fitted. Prompt, friendly, professional service. Very satisfied with the work. Would definitely use this company again.

We originally were booked for Thursday 19/11 but they called and asked if they could come on 14/11 between 9-12. We were happy with that. We received a call 20 minutes prior to them turning up. When the engineer turned up he had a mask on plus coverings for his shoes. The service took around 35-40 minutes. I paid with a debit card as he had a small card machine with him. He also updated boiler service record. I then received a couple of days later the service report and a receipt. I'm pleased with the service that I get from 1st Call so can recommend them.

Replacement of extremely old boiler at my Fathers with new combi which included new piping and relocation of boiler. 1st Call Gas did everything they said they would. Came on time, all work done in 2 days as stated. Cleared all mess and waste. Definitely recommend.

After 14yrs needed a new boiler. 1st Call Gas were recommended by a friend. Their communication has been excellent, they gave honest sound advice. Very fair, transparent and honest people and company. From initial visit, quote, dealing with any enquires, fitting they took great care. The fitter was polite, Friendly, right on time and very tidy. Attention to customer care and high standards. Recommend them to everyone. Top Company. 👍

Both the person who came to assess the work and give a quote, and the plumber who came to do the job, turned up promptly. The assessment was clearly explained, and the quote arrived quickly. The plumber did a great job, was happy to explain what he was doing and why. Completed the job, fixed the problems, and left the place clean and tidy. The fee was as quoted. Highly recommended.

I'm very pleased and impressed with the efficiency and professionalism of 1st Call Gas. They dealt with a difficult pipework problem, creatively and conscientiously, to get my central heating system working again. They also cleaned up thoroughly afterwards. I wouldn't hesitate to recommend them.

Throughout the process Dave has been a very good communicator. He visited us to look at the site and to quote for new boilers and produced quotes by return, just before the Covid-19 lockdown. It was agreed that we would have a new boiler, but only when we were comfortable to have installer/s in the house. They were never 'pushy', which impressed me. We called the company in August to say 'go ahead' and the new 'Ideal' boiler was installed within a few dates. Currently it is purring like a dream and we are very pleased with the all round professional experience to date.

I had to replace my old boiler. 1st Call Gas sent a friendly and well-informed staff member to my house about a day after my first contact. He explained options to me and sent quotes promptly. Work was carried out one day after I confirmed and completed in a day. Fee was reasonable and slightly cheaper than budgeted because we got lucky with a flue pipe. No fuss, no mess, very professional. Follow up call received to check that I'm happy with the work. Documentation in order. Great service, thank you.

Quick friendly and efficient service from local company. Service contract excellent value.Installed my system 8 years ago never had any issues.