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Endorsed by Which? Trusted Traders

1st Choice Stairlifts Limited

Profile thumb 1stchoicesl finallogo red
5.0

46 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jun 2020

About

If it's an experienced, qualified Stairlift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes.

Our Directors Coral and Colin Major have over 55 years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, plus we service, repair and maintain over 40 makes and models, even if we didn't originally install it.

We install lifts that are New, Reconditioned and Rental for stairs that are Straight, Curved including multiple floors or Narrow.

If you'd like to have a test drive, we also have 3 straight stairlifts, 3 curved stairlifts and a Through the Floor vertical lift in our accessible showroom in Calne, so why not give a lift a try today.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
46 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Platinum Curve Stairlift
Customer Service
Quality
Value
1st Choice Stairlifts recently replaced my old Stannah stair lift with a new Platinum Curve model. This was arranged with them whilst I was in hospital recovering from a stroke and they provide good liaison with me to arrange for the work to be carried out. The work was carried out as soon as possible in order for me to be able to leave hospital as it was essential for me to be able to access my upstairs bathrooms. They arrived on the agreed date and time and the removal and installation was carried out quickly and efficiently on the same day, both operatives were friendly and professional and kept me informed as to what was happening and did an excellent job.
Customer in Wiltshire Posted on 10/07/2021 , work completed 09/07/2021
Excellent company and stairlift
Customer Service
Quality
Value
From my first contact with 1st Choice stairlifts until the completion of the installation this morning, this company has given me 5 star treatment throughout. Paul in sales met us at the showroom and nothing was too much trouble to show mum how everything worked and how simple it was to operate the stairlift. That was a godsend in helping us to convince her to get one! The installation carried out today by Jamie was 1st class, all done very safely and Covid compliant. His work was excellent, very clean and tidied & vacuumed up behind himself. His training instruction was very clear and easy to understand. Very happy to recommend and endorse this company to anybody with mobility issues looking for assistance.
Mrs H Smith in Wiltshire Posted on 05/07/2021 , work completed 05/07/2021
Good work from the first phone call to completion
Customer Service
Quality
Value
Very helpful from first phone call. Very quick for initial visit and measurements, approx. 3 weeks from start to finish. Fitter was polite, professional, cleaned up after he'd finished showed and explained all the workings. Very happy. Would recommend.
Louis in Dorset Posted on 22/06/2021 , work completed 22/06/2021
The trader replied (on 23/06/2021)
Hi Louis, thank you very much for taking the time to leave us a brilliant review. We're pleased that you are very happy with your lift and the service we gave you. Thank you for recommending us to others. We hope your new lift has made a difference. Best regards, Coral Affleck-Major, Owner & Director
Excellent service
Customer Service
Quality
Value
I am a carer. I had to help a new client. I had no clue on how to use the stairlift. I was helped straight away over the phone and could start using it immediately after I called. Excellent and fast customer service.
Customer in Wiltshire Posted on 16/06/2021 , work completed 16/06/2021
The trader replied (on 23/06/2021)
That's great news, glad we were able to tell you how it works over the phone and get your new client up and downstairs safely. I will pass your great comments onto the team. Best regards, Coral Affleck-Major, Owner and Director
Stair lift purchased and fitted
Customer Service
Quality
Value
I had looked around at a few companies but was referred to First Choice Stair Lifts by another company Inspire Mobility in Salisbury. I went to their store and was greeted very warmly and were shown a range of lifts and given a full brief of all models that would fit out home. We then booked a date for fitting assessment. Paul arrived promptly on our appointment time. Very polite and helpful in giving us what lifts were available and cost, could not have been easier. He then booked a convenient day for fitting. A week later and Jamie arrived on time for fitting. Also very helpful and knowledgeable giving help for running cables for power, lift fitted in about 3 hours with no fuss at all. Jamie have me a full demonstration of how to operate my lift safely, also have a demonstration of the fault codes I would see if faulty. Jamie have me a full brief about the warranty and what it did and did not cover. The staff throughout this experience have been nothing more than outstandingly helpful and at no time pushed for a more expensive sale. You can go to other well known companies but lifts would be more expensive and you would miss the personal touch that First Choice give. I would without question recommend First Choice Lifts to anyone reading this, they are outstanding and very friendly.
Customer in Wiltshire Posted on 11/06/2021 , work completed 11/06/2021
The trader replied (on 23/06/2021)
Thank you very much for taking the time to leave such a wonderful review. We do aim to provide a product at a fair price with outstanding customer care and treat everyone as an individual, providing that all important personal touch. Our team will be delighted to hear your brilliant comments. We hope that you are enjoying your new lift. Thank you for recommending us, we really appreciate it. Best regards, Coral Affleck-Major, Owner and Director
Effective Company
Customer Service
Quality
Value
I purchased a reconditioned stairlift from this company. From the official estimate visit to the fitting I was treated with respect, politeness and a full explanation of what was required and choices available while following guidance in light of COVID - 19. A company I would trust and recommend if asked.
Jim in Wiltshire Posted on 12/04/2021 , work completed 25/03/2021
The trader replied (on 23/06/2021)
Hi Jim, Thank you so much for writing a review for us. We're so pleased that you are happy with our service and the way our staff interacted with you. Thank you for recommending us, we really appreciate it. Best regards, Coral Affleck-Major, Owner and Director
Helpful, efficient and professional
Customer Service
Quality
Value
1st Choice Stairlifts were the only company that were able to install a lift on a technically difficult staircase, which they achieved extremely efficiently, from the first contact.
Customer in Wiltshire Posted on 13/02/2021 , work completed 12/02/2021
The trader replied (on 12/03/2021)
Thank you very much for your 5* review and your feedback. Because we are an independent dealer selling only the best stairlifts around, we are able to fit a lift on the most complicated and quirky stairs. So glad we were able to help you get up your difficult staircase with ease and you were very happy with our service. Best regards, Coral Affleck-Major, Owner and Director
First Choice Stairlifts - friendly professional service from start to finish
Customer Service
Quality
Value
Much sooner than anticipated I was needing a stairlift to be installed for me & right from the beginning of the process, I was completely involved. From testing a lift during lockdown to installation of a straight stairlift took less than 2 weeks & everything was carried out by lovely professional people in a completely Covid safe way. The installation engineer took time to make sure I was happy with operating the stairlift & everything was finished within a few hours & all clean & tidy. First Choice have contacted me since to check that everything is going well & I feel confident that I can call them easily should I have any queries. The company are local to me but they were also recommended by an Occupational Therapist. The easy process & friendliness of the staff have definitely made an emotional situation much easier to cope with. Thank you First Choice Stairlifts!
Customer in Wiltshire Posted on 18/01/2021 , work completed 02/12/2020
The trader replied (on 12/03/2021)
Thank you so much for your lovely comments and your 5* rating, we really do appreciate it. We are so pleased that you found the whole process easy and yes we do pride ourselves on recruiting only the loveliest people to look after our customers so glad we made such a difference to you. We are here for you if you need us so please don't hesitate to give us a call anytime. Best regards, Coral Affleck-Major, Director & Owner
Excellent chairlift, excellent installation team,
Customer Service
Quality
Value
Very helpful throughout. I was particularly keen to have the lift installed rapidly, having been let down by a previous supplier, and you were able to get the lift constructed and then installed just before the Christmas break. Cooperated fully with the need to take health safeguard measures
Customer in Oxfordshire Posted on 12/01/2021 , work completed 23/12/2020
The trader replied (on 12/03/2021)
Thank you very much for leaving us your feedback and thank you for your 5* rating, we appreciate you making the time to give us your review. We are delighted that you are happy with your stairlift and of course, we have been taking the most stringent of measures to safeguard our customers during the pandemic. We're glad and grateful that you ordered from us and we do value every customers business so thank you very much. Best regards, Coral Affleck-Major, Director & Owner
Very pleased
Customer Service
Quality
Value
Very impressed with the professionalism of the surveyor and installers from 1st Choice, who were recommended by an occupational therapist. Clear explanations and good advice. Definitely make an appointment to visit the showroom to try out controls. We had two stairlifts fitted. The whole process was much more straightforward than I had expected; I'd been sceptical about the feasibility and worrying unnecessarily about making the stairs difficult for ordinary use. Not so. It's also a much quicker process than anticipated. Despite both lifts needing curved rails, it took only three weeks from 1st Choice's first visit to installation (which took two men one day). Very definitely recommend the firm.
Customer in Reading Posted on 14/12/2020 , work completed 11/12/2020
The trader replied (on 12/03/2021)
Thank you so much for your review, we really appreciate you taking the time to leave us your feedback. I passed your comments onto our team and we are all pleased that you are delighted with our service and that any worries you may have had about having a lift (or 2) fitted have gone. We hope it is making a big difference to your life. If you have any questions please don't hesitate to give us a call. Best regards, Coral Affleck-Major, Director & Owner at 1st Choice Stairlifts