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Trusted Traders

1st Choice Stairlifts Limited

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5.0

41 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jun 2020

About

If it's an experienced, qualified Stairlift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes.

Our Directors Coral and Colin Major have over 55 years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, plus we service, repair and maintain over 40 makes and models, even if we didn't originally install it.

We install lifts that are New, Reconditioned and Rental for stairs that are Straight, Curved including multiple floors or Narrow.

If you'd like to have a test drive, we also have 3 straight stairlifts, 3 curved stairlifts and a Through the Floor vertical lift in our accessible showroom in Calne, so why not give a lift a try today.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
41 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Effective Company
Customer Service
Quality
Value
I purchased a reconditioned stairlift from this company. From the official estimate visit to the fitting I was treated with respect, politeness and a full explanation of what was required and choices available while following guidance in light of COVID - 19. A company I would trust and recommend if asked.
Jim in Wiltshire Posted on 12/04/2021 , work completed 25/03/2021
Helpful, efficient and professional
Customer Service
Quality
Value
1st Choice Stairlifts were the only company that were able to install a lift on a technically difficult staircase, which they achieved extremely efficiently, from the first contact.
Customer in Wiltshire Posted on 13/02/2021 , work completed 12/02/2021
The trader replied (on 12/03/2021)
Thank you very much for your 5* review and your feedback. Because we are an independent dealer selling only the best stairlifts around, we are able to fit a lift on the most complicated and quirky stairs. So glad we were able to help you get up your difficult staircase with ease and you were very happy with our service. Best regards, Coral Affleck-Major, Owner and Director
First Choice Stairlifts - friendly professional service from start to finish
Customer Service
Quality
Value
Much sooner than anticipated I was needing a stairlift to be installed for me & right from the beginning of the process, I was completely involved. From testing a lift during lockdown to installation of a straight stairlift took less than 2 weeks & everything was carried out by lovely professional people in a completely Covid safe way. The installation engineer took time to make sure I was happy with operating the stairlift & everything was finished within a few hours & all clean & tidy. First Choice have contacted me since to check that everything is going well & I feel confident that I can call them easily should I have any queries. The company are local to me but they were also recommended by an Occupational Therapist. The easy process & friendliness of the staff have definitely made an emotional situation much easier to cope with. Thank you First Choice Stairlifts!
Customer in Wiltshire Posted on 18/01/2021 , work completed 02/12/2020
The trader replied (on 12/03/2021)
Thank you so much for your lovely comments and your 5* rating, we really do appreciate it. We are so pleased that you found the whole process easy and yes we do pride ourselves on recruiting only the loveliest people to look after our customers so glad we made such a difference to you. We are here for you if you need us so please don't hesitate to give us a call anytime. Best regards, Coral Affleck-Major, Director & Owner
Excellent chairlift, excellent installation team,
Customer Service
Quality
Value
Very helpful throughout. I was particularly keen to have the lift installed rapidly, having been let down by a previous supplier, and you were able to get the lift constructed and then installed just before the Christmas break. Cooperated fully with the need to take health safeguard measures
Customer in Oxfordshire Posted on 12/01/2021 , work completed 23/12/2020
The trader replied (on 12/03/2021)
Thank you very much for leaving us your feedback and thank you for your 5* rating, we appreciate you making the time to give us your review. We are delighted that you are happy with your stairlift and of course, we have been taking the most stringent of measures to safeguard our customers during the pandemic. We're glad and grateful that you ordered from us and we do value every customers business so thank you very much. Best regards, Coral Affleck-Major, Director & Owner
Very pleased
Customer Service
Quality
Value
Very impressed with the professionalism of the surveyor and installers from 1st Choice, who were recommended by an occupational therapist. Clear explanations and good advice. Definitely make an appointment to visit the showroom to try out controls. We had two stairlifts fitted. The whole process was much more straightforward than I had expected; I'd been sceptical about the feasibility and worrying unnecessarily about making the stairs difficult for ordinary use. Not so. It's also a much quicker process than anticipated. Despite both lifts needing curved rails, it took only three weeks from 1st Choice's first visit to installation (which took two men one day). Very definitely recommend the firm.
Customer in Reading Posted on 14/12/2020 , work completed 11/12/2020
The trader replied (on 12/03/2021)
Thank you so much for your review, we really appreciate you taking the time to leave us your feedback. I passed your comments onto our team and we are all pleased that you are delighted with our service and that any worries you may have had about having a lift (or 2) fitted have gone. We hope it is making a big difference to your life. If you have any questions please don't hesitate to give us a call. Best regards, Coral Affleck-Major, Director & Owner at 1st Choice Stairlifts
Fantastic service
Customer Service
Quality
Value
I’m adding a review on behalf of my elderly housebound mum, who had her stairlift installed today in Gloucestershire. I have had to be directly involved throughout the process at mum’s request. Absolutely faultless sales service first starting just before the March 2020 lockdown, right through to the installation engineer on site today. It’s a fabulous stairlift, everything was explained really well. The engineer was very patient to ensure my mum understood everything. This is going to made en enormous difference to my mum’s safety.
Customer in Gloucestershire Posted on 06/11/2020 , work completed 06/11/2020
The trader replied (on 12/11/2020)
Thank you so much for your wonderful review and 5* rating. We are so pleased to hear that you and your mum are very happy with our service and staff, we will pass on your feedback to the team. Glad to hear your mum is safe on the stairs in her own home again. Thank you, best regards Coral Affleck-Major, Owner & Director at 1st Choice Stairlifts
Superb Service
Customer Service
Quality
Value
First Choice provided a superb product tailored to fit our stairs. The company went above and beyond to achieve a fast installation. At all levels the staff were friendly and very professional. The stairlift has changed our lives at a very fair price. Thank you.
Customer in South Gloucestershire Posted on 22/10/2020 , work completed 14/10/2020
The trader replied (on 12/11/2020)
Thank you for your wonderful review. We are delighted to hear that having your stairlift fitted has made such a big difference to your lives. Lovely to hear great feedback about our fantastic team too, we will be sure to pass this on. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Purchase and fitting of stairlift
Customer Service
Quality
Value
Like to use local traders and found that 1st Choice were very helpful and polite with no hard sale. They were very efficient and kept to their schedule for delivery and fitting. The trades people who did the installation were pleasant, clean, tidy and efficient. Very pleased with the end product.
Customer in Wiltshire Posted on 19/10/2020 , work completed 16/10/2020
The trader replied (on 12/11/2020)
Thank you for leaving your wonderful 5* review, we are happy to hear that you were very pleased with our service and engineers who fitted your lift for you. We really appreciate you using a local business rather than a national company for a more personalised service. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent
Customer Service
Quality
Value
They provided me with a stairlift, they were so quick and efficient, it's been my saving grace in getting up and downstairs. Completed the work within 3 days of the phonecall, and the stairlifts is excellent.
Warrick, Surrey Posted on 24/09/2020 , work completed 10/09/2020
The trader replied (on 12/11/2020)
Thank you for your review, we are so happy that it has made such a difference to your life and the work was done quickly to your satisfaction. Thanks also for your 5* rating, we really appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Challenging job, expertly delivered
Customer Service
Quality
Value
1st Choice had one of the most challenging tasks - steep, narrow staircase with overhang, 90 degree turn and more - and delivered a bespoke solution when other suppliers said it could not be done. Thoroughly recommended.
Customer in Oxfordshire Posted on 22/09/2020 , work completed 26/08/2020
The trader replied (on 12/11/2020)
Thank you very much for your feedback. We love complicated stairs particularly when we get a lift in where others say it can't be done. We are so glad you were able to stay in your own home thanks to our ability to deliver a solution for you. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts