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Endorsed by Which? Trusted Traders

1st Choice Stairlifts Limited

Profile thumb 1stchoicesl finallogo red
5.0

54 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jun 2020

About

If it's an experienced, qualified Stairlift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes.

Our Directors Coral and Colin Major have over 55 years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, plus we service, repair and maintain over 40 makes and models, even if we didn't originally install it.

We install lifts that are New, Reconditioned and Rental for stairs that are Straight, Curved including multiple floors or Narrow.

If you'd like to have a test drive, we also have 3 straight stairlifts, 3 curved stairlifts and a Through the Floor vertical lift in our accessible showroom in Calne, so why not give a lift a try today.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
54 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
First class service
Customer Service
Quality
Value
From the initial phone call to our visit to their showroom to the planning and installation of the stairlift, 1st Choice have been outstanding. The installation was completed within time by Jamie who did an excellent job and was thorough in explaining the stairlift controls and operation in a friendly manner. Highly recommended.
Customer in Wiltshire Posted on 25/06/2022 , work completed 22/06/2022
A Beautifully engineered product, fitted superbly!
Customer Service
Quality
Value
I was recommended by a friend to approach 1st Choice Stairlifts as I live in an old house with several levels and many stairs. From the very first call to the very last "thank you" from me and my wife, we were impressed by the professionalism, the skill and the quality of everyone we dealt with. The survey of the difficult and curved staircase was conducted with minimum fuss, the drawings for approval were clear and excellently presented (I am a retired Chartered Engineer and I know my drawings!), the fitting was carried out smoothly and provided a working solution that was elegant, robust and effective. We expected some disruption/mess, but no - a neat and tidy installation with which we are both delighted as are my grandsons who think it is "awesome". Well done, and thank you very much. PS: and the cost was delightfully less that we had thought so we had a longer track than we first planned.
Customer in Berkshire Posted on 17/06/2022 , work completed 13/06/2022
The trader replied (on 21/06/2022)
Thank you so much for your fabulous review, we're so delighted that you are happy with the excellent service you've received every step of the way (if you pardon the pun!). We hope that your new stairlift has helped you get up and down stairs with ease now and we look forward to seeing you on your annual service. Thanks for taking the time to write us a review, we really appreciate it. Best regards, Coral Affleck-Major, Director & Owner at 1st Choice Stairlifts
Exceptional service
Customer Service
Quality
Value
From our initial visit to the showroom we were treated friendly and professionally by everyone we have dealt with, from the choice of manufacturer, survey, design and installation everything ran smoothly. We cannot fault the service we have received and thoroughly recommend them.
Customer in Gloucestershire Posted on 31/05/2022 , work completed 27/05/2022
The trader replied (on 06/06/2022)
Thank you so much for leaving us a brilliant review and for wholeheartedly recommending us. We're delighted that you are happy with our service and your new lift. Thank you for choosing 1st Choice Stairlifts, we really do value our customers and of course our staff who do such an amazing job to make our customers happy! Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Very highly recommend
Customer Service
Quality
Value
When they put the stairlift in the service was excellent, it was fitted within a week of my enquiring . I been using them for over a year and I'm very happy with the work and I feel like it made me more independant.
Which? Trusted Traders Consumer Posted on 26/05/2022 , work completed 13/05/2022
The trader replied (on 06/06/2022)
Thank you for leaving us a lovely review, we really appreciate it. We're so happy that you are pleased with your stairlift and our service, and that having a lift installed has made such a difference to your life. Best regards, Coral Affleck-Major, owner and director at 1st Choice Stairlifts.
Quiet, clean and efficient
Customer Service
Quality
Value
My telephone call to 1st Choice Stairlifts on the ninth of May, concerned the removal of an old but working stairlift. A twenty three year old system, it was too old to be redeployed but the company was able to arrange its removal. A prompt response from the lady who took my call was followed shortly after by a call from another lady who had arranged for an engineer's visit. The appointment was made for the seventeenth of May. The engineer took less than ninety minutes to remove every last vestige of the stairlift. He worked quietly and efficiently and sought my advice about the removal of related hardware. Then he used his Henry vacuum cleaner to remove much dust and fluff that had hidden behind the stairlift's track and adjacent stairs. I was able to pay for the work, at the price agreed on the ninth of May, before he left, leaving behind a clean and tidy staircase. From the first telephone call to today's work, I am pleased to recommend 1st Choice Stairlifts for its prompt response and a quiet and efficient engineer.
Keith in Berkshire Posted on 17/05/2022 , work completed 17/05/2022
The trader replied (on 06/06/2022)
Thank you so much for leaving us a review Keith, we really appreciate you taking the time to comment on how our removal service was carried out. We're pleased you were happy with us removing your old lift and disposing of it in an environmentally friendly way, leaving your stairs clean and tidy. I've passed your comments onto our staff who are delighted to hear your review. Thank you once again. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts.
Service
Customer Service
Quality
Value
We were very impressed with the prompt service we received and the attention given to our request at short notice. As our problem was urgent we appreciated the efficiency with which it was resolvedl
Roma in Gloucestershire Posted on 11/05/2022 , work completed 09/05/2022
The trader replied (on 12/05/2022)
Thank you Roma for your great review. We are happy to have resolved your breakdown when you couldn't reach the original installer. We are happy to undertake maintenance work on lifts we didn't originally install. We're delighted that you are happy with our service and look forward to being of service in the future. Best regards, Coral Affleck-Major, 1st Choice Stairlifts Owner & Director
Excellent customer service3
Customer Service
Quality
Value
Highly recommended from start to finish staff were helpful and efficient. Excellent customer service.
Customer in Bath and North East Somerset Posted on 31/03/2022 , work completed 10/03/2022
The trader replied (on 12/05/2022)
Thank you very much for recommending us and taking the time to post a review, we really appreciate it. Best regards, Coral Affleck-Major, Owner & Director at 1st Choice Stairlifts
Amazing
Customer Service
Quality
Value
From start to finish Absolutely amazing Jamie fitted the stair lift today for my disabled daughter very friend and fantastic service.. highly recommended
Kim in Wiltshire Posted on 18/02/2022 , work completed 18/02/2022
The trader replied (on 12/05/2022)
Thank you so much for your great review. So pleased that your daughter is now able to get around easier thanks to her new lift. Thanks for taking the time to leave a review, we really appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Platinum Curve Stairlift
Customer Service
Quality
Value
1st Choice Stairlifts recently replaced my old Stannah stair lift with a new Platinum Curve model. This was arranged with them whilst I was in hospital recovering from a stroke and they provide good liaison with me to arrange for the work to be carried out. The work was carried out as soon as possible in order for me to be able to leave hospital as it was essential for me to be able to access my upstairs bathrooms. They arrived on the agreed date and time and the removal and installation was carried out quickly and efficiently on the same day, both operatives were friendly and professional and kept me informed as to what was happening and did an excellent job.
Customer in Wiltshire Posted on 10/07/2021 , work completed 09/07/2021
The trader replied (on 12/05/2022)
Thank you so much for your kind words, we really appreciate you leaving us a review. So glad we were able to get you home from hospital quickly and safely with the help of your new stairlift. Best regards, Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Excellent company and stairlift
Customer Service
Quality
Value
From my first contact with 1st Choice stairlifts until the completion of the installation this morning, this company has given me 5 star treatment throughout. Paul in sales met us at the showroom and nothing was too much trouble to show mum how everything worked and how simple it was to operate the stairlift. That was a godsend in helping us to convince her to get one! The installation carried out today by Jamie was 1st class, all done very safely and Covid compliant. His work was excellent, very clean and tidied & vacuumed up behind himself. His training instruction was very clear and easy to understand. Very happy to recommend and endorse this company to anybody with mobility issues looking for assistance.
Mrs H Smith in Wiltshire Posted on 05/07/2021 , work completed 05/07/2021
The trader replied (on 12/05/2022)
Thank you so much for your fantastic review. We're really happy that we were able to help convince your mum and that she needed a stairlift and she valued our customer experience. Best regards, Coral Affleck-Major, Owner & Director at 1st Choice Stairlifts