Endorsed by Which?

1st Choice Stairlifts Limited

5.0

65 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

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Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for the last 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

Try a lift out in our showroom in Calne! We also have straight and curved stairlifts and Homelifts to test drive in our accessible showroom in Calne, just book an appointment to visit us where one of our friendly staff can answer all your questions.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts
  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
65 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
5* Team & Service
Customer Service
Quality
Value
From my first contact ( recommended by Occupational Therapist ) to installation, the whole team has been courteous, friendly, respectful & professional. I organised everything for my mum. Living in London I had to time everything to work around my visits. From initial meet with Colin at mums home, right through to Adam fitting was only 4 weeks. Colin & Adam were pleasant to meet. Installation was slick, & everything was left spotless with a thorough coaching with mum on using the chair.
Customer in Bath and North East Somerset Posted on 14/06/2024 , work completed 14/06/2024
Fantastic job!
Customer Service
Quality
Value
We have a elderly mother who had a unfortunate accident,it was decided that for us to give her her independence back that we needed a stairlift,after some research we found 1st choice,we wanted a local company that would help if any problems later and we are so pleased to say1st choice have gone way above our expectations,it was a very complex stairlift but not a problem for them,they were on the ball,from start to finish they have been very helpful,and now our minds are at ease,many thanks to all the staff,very highly recommended regards Andy,Louise and of course mother.
Customer in Bath and North East Somerset Posted on 02/04/2024 , work completed 26/03/2024
Above and beyond
Customer Service
Quality
Value
We had a stair lift fitted yesterday for us in our old cottage with a complex, really narrow and curved stair case. Although it had taken 6 months for Bill to feel ready to have the stair lift fitted after the initial quote 1st choice stuck by the original price. During the installation the engineers Jamie and Pete discovered that we had a rotten floor joist just where they needed to fix the rail on the landing. Rather than give in they fixed it on the day and even nailed some other loose floor boards down for us too. They were incredibly inventive utilising some wooden fence posts we had to fix the floor joists. They just got on with the job and we’re very cheerful and professional. No additional cost for the extra hours the work took. The stair lift is wonderful and already Bill has started to feel much better with not having the daily nightmare/ trauma of getting up and down the stairs. Thankyou 1st choice for a brilliant service. Bill and Fiona
Customer in Wiltshire Posted on 20/01/2024 , work completed 19/01/2024
The trader replied (on 01/02/2024)
Thank you so much for leaving us a review, we really appreciate it. Sounds like our engineers went the extra mile for you to get your lift installed, we don't get beaten that easily! We solved the problem and the job was completed. I've passed on your kind comments to the team and of course they were delighted with your review. We're so glad he chose to have his stairlift in the end and we were happy to help him so he no longer has to dread going up and down stairs anymore. Best regards, Coral Affleck-Major, Joint MD and Owner at 1st Choice Stairlifts
professional and friendly company
Customer Service
Quality
Value
We needed a chair lift at fairly short notice. 1st Choice stairlifts did what they could to speed things up - even managing to bring forward our installation date - it was just 9 days from our first telephone call to them, to installation and training! All of our contacts were professional and friendly, easy to talk to from start to finish, which made it a very easy process
Customer in Hampshire Posted on 07/11/2023 , work completed 01/11/2023
The trader replied (on 22/12/2023)
Thank you so much for your kind review, we are so happy that you are delighted with your lift and the speed of service. Our team loved hearing your comments. Thanks for taking the time to leave a review we really appreciate it and value having you as a customer. Best regards, Coral Affleck-Major, Joint MD and Owner at 1st Choice Stairlifts
Excellent customer service
Customer Service
Quality
Value
They asked me to call when my dad came out of hospital the very next day they fitted the stairlift as it was essential for his well being. I would definitely recommend this company.
Paul in Bath and North East Somerset Posted on 26/05/2023 , work completed 24/05/2023
The trader replied (on 22/12/2023)
Thanks for your review, we really appreciate you taking the time to review the service you received. We're so glad your Dad could come home safely thanks to the installation and hope all is well. Best regards, Coral Affleck-Major, Joint MD and Owner at 1st Choice Stairlifts.
Installation of stair lift
Customer Service
Quality
Value
This is the second stairlift I have had fitted by this company. They are absolutely excellent and I would recommend them to anybody.
Which? Trusted Traders Consumer Posted on 13/04/2023 , work completed 05/04/2023
The trader replied (on 22/12/2023)
Thank you for your review, it's great to have you as a long-standing customer. We really appreciate your business and thank you for letting us look after you and your stairlift the second time around too! Thanks for taking the time to leave a review we really value your feedback. Best regards, Coral Affleck-Major, Joint MD and Owner at 1st Choice Stairlifts
Can't fault
Customer Service
Quality
Value
My stairlift was beyond repair on the Thursday morning and I thought I'd have to go weeks without being able to get upstairs at all but no. In come 1st choice and bang. New one fitted Friday afternoon and all was well again. Could not fault the service in anyway at all. The service was well beyond a 5-stars. If you're looking for a company to install a stairlift for you don't look any further than 1st choice. You WILL NOT be disappointed
Customer in Dorset Posted on 17/10/2022 , work completed 14/10/2022
The trader replied (on 18/10/2022)
Thank you for your excellent review and for taking the time to comment on our service, we really appreciate it. We're glad we could turn things around quickly for you as a priority and replace your lift quickly, to get you up and down stairs in no time at all. We know how much stairlifts are relied on so speed is of the essence! Thank you once again. Best regards, Coral Affleck-Major, Joint MD & Owner at 1st Choice Stairlifts
Exceptional service
Customer Service
Quality
Value
We initially approached you on the recommendation of a family member & wanted to let you know just how delighted we've been with your service and the product. We needed a stairlift fitted within a short lead time and throughout the process your communication has been excellent, with all commitments met or exceeded. Matt, Ash, Lindsey and Connie have all been a pleasure to deal with, however Jordan was simply outstanding. We were having a very busy day when he came to do the installation but he worked around the interruptions with good humour, offering to help where he could. He was polite, informative and very considerate of our needs during a stressful period for us, and we really appreciated that so much. He is a huge asset to your organisation and we'd be pleased if you'd pass on our sincere thanks. Having the stairlift installed was the deciding factor in whether Mum would be able to live at home again, so this has made a fundamental difference to her quality of life. She returned home last week and has had no trouble at all in getting to know how to operate it. These days, sadly, it is rare to come across such a well-run company, which truly puts its customers a the heart of what it does, so we'd like to thank you once again and wish you every success in the future. You've been amazing!
Customer in Hampshire Posted on 14/10/2022 , work completed 06/10/2022
The trader replied (on 18/10/2022)
Thank you so much for leaving us an amazing review, we really appreciate it. We love to hear these stories about how much of a difference having one of our products makes and we're glad your mum can stay in the home she loves and she's working it easily. The team are delighted to hear your comments and they are the true stars of 1st Choice Stairlifts, all focussed on providing outstanding customer care. Thanks for recommending us and for your 5* review. Best regards, Coral Affleck-Major, Joint MD & Owner at 1st Choice Stairlifts.
Outstanding Service!
Customer Service
Quality
Value
Other installers told me I could not have a stairlift fitted because of our narrow staircase and my long legs. 1st Choice came out very quickly, solved the problem by showing us the Oto Curved stairlift and had it installed in no time with no mess at all. I cannot believe the difference this has made to my life after struggling so long to go up the stairs. The staff are all so friendly, but at the same time very professional. I cannot recommend 1st Choice Stairlifts and the Oto Curved Stairlift highly enough.
Heather in Dorset Posted on 02/10/2022 , work completed 27/09/2022
The trader replied (on 18/10/2022)
Thank you so much for leaving us a glowing review, we really appreciate it. It just goes to show that by offering a range of versatile products like we do, we're able to fit on stairs that others often can't! It's so great that you can get up and down stairs much easier with the help of your lift, that's why we are here to make a difference to our customer's lives. The team are delighted to hear your comments too. Thank you for your kind review and 5* rating. Best regards, Coral Affleck-Major, Joint MD & Owner at 1st Choice Stairlifts.
Excellent service
Customer Service
Quality
Value
Enquired about stairlift on Friday, came out to visit on Monday, fitted on Thursday. Everyone polite and friendly. Explained whole process clearly.
Customer in Wiltshire Posted on 22/07/2022 , work completed 21/07/2022
The trader replied (on 18/10/2022)
Thank you for leaving us a review, we really appreciate it. We're glad you were happy with our quick service and our team. Best regards, Coral Affleck-Major, Joint MD & Owner at 1st Choice Stairlifts