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Trusted Traders

1st Choice Stairlifts Limited

Logo on white
Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb 1stchoicesl finallogo red

5.0

13 Reviews

About

If it's an experienced, qualified Stairlift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes.

Our Directors Coral and Colin Major have over 50 years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, plus we service, repair and maintain over 40 makes and models, even if we didn't originally install it.

We install lifts that are New, Reconditioned and Rental for stairs that are Straight, Curved including multiple floors or Narrow.

If you'd like to have a test drive, we also have 3 straight stairlifts, 3 curved stairlifts and a Through the Floor vertical lift in our accessible showroom in Calne, so why not give a lift a try today.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Disabled Lifts
    • Stairlift Engineers
    • Step Lifts
    • Through Floor Lifts
    • Stairlifts
    • Home adaptations
  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

Customer reviews

5.0
13 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
1st Choice Stairlifts Rental
Customer Service
Quality
Value
I needed a stairlift fitted quickly for my elderly mother so I booked an appointment for the Monday. The salesman, Kieran, arrived promptly, was friendly, helpful and very informative. He measured up and gave us quotes to cover purchasing new, reconditioned or rental. We visited the showroom for a demonstration the following day and made arrangements for a rental lift to be fitted on Friday. The engineer arrived early, he was a clean and tidy worker and had mum’s stairlift fitted and working within 3 hours, explained with simple to understand instructions. It has made such a massive difference to my mother, she now feels much more confident around her home. Thank you to all the staff at 1st Choice
Customer in Wiltshire14/08/2019
Pleasant, efficient service
Customer Service
Quality
Value
We had to have a stair lift fitted at short notice. We were very pleased with the excellent service provided by 1st Choice. Friendly, helpful, staff and clean and efficient fitter who, having installed the equipment, made quite sure we understood how to use it before leaving our house. We highly recommend this company.
Customer in Wiltshire09/08/2019
Excellent service!
Customer Service
Quality
Value
From the first call I made to 1st Choice Stair Lifts right through to the installation of my Mum’s stair lift the company have been absolutely fantastic. Lindsey and her team were fabulous; extremely helpful and a joy to deal with. We were kept up-to-date at every point of the process. The engineer, Adam, installed Mum’s stair lift swiftly, without mess and didn’t leave until he was sure that Mum was happy using the stair lift. I can’t fault 1st Choice Stair Lifts and would have no hesitation in recommending them to anyone needing a stair lift.
Customer in Wiltshire26/07/2019
Marvellous, caring company
Customer Service
Quality
Value
My wife has had a 1st choice stair lift for three years. It has proved to have been an excellent product. The company has always been totally customer focused and has given wonderful service. We have always felt valued as a customer. The stair lift has given my wife back her independence. It has been regularly serviced by 1st choice. The most recent service was carried out on 20th June and the engineer did a great job, his attention to detail was outstanding and he did not leave until everything had been checked and my wife had used the stair lift and was completely happy. We have in fact recommended the company to three people who have had stairlifts installed and they are delighted with their purchase and the service they have had. I have no hesitation in recommending 1st Choice to anyone who is in need of a stairlift, they will not be disappointed.
Graham, Bradford-on-Avon20/06/2019
The trader replied (on 03/07/2019)
Thank you very much for your kind comments and being a loyal customer of ours. We are delighted that you feel valued as our Customer and are so happy that the Stairlift has given your wife her independence back. We pride ourselves on great customer service and we thank you for your recommendation of our Company to others who have gone on to become our Customers too. Coral Affleck-Major, Director.
Brilliant
Customer Service
Quality
Value
We are absolutely thrilled to bits. They were great and we would recommend them to anybody.
Mr R Hatter, Whiltshire14/06/2019
The trader replied (on 25/07/2019)
Thank you so much for your comments. We are delighted that your experience has been a great one and that you would recommend our Company to others. Coral Affleck-Major, Director.
Excellent
Customer Service
Quality
Value
Excellent service, the engineers were efficient and experienced. They took the time to show me how everything works and made sure I fully understood. I can now get up and down the stairs!
Veronica, Corsham01/06/2019
The trader replied (on 03/07/2019)
We are really proud of our Customer Service and are so happy to read your kind comments. We will pass on your comments to the team who will be pleased to hear that you are happy with your stairlift and that it is making a positive difference. Coral Affleck-Major, Director.
Highly Recommendable
Customer Service
Quality
Value
From start to finish the service was fantastic. The installer Paul was pleasant and carried out the work very efficiently and without any fuss or mess. I would highly recommend using 1st choice stairlift to any of my friends as it has made my life a lot easier and safer.
Customer in Gloucestershire30/05/2019
The trader replied (on 06/06/2019)
Thanks very much for your comments. We are delighted to hear that your customer experience was great and that the stairlift has made a difference to your life. Coral Affleck-Major, Director.
Brilliant friendly and trustworthy.
Customer Service
Quality
Value
My parents finally gave in to the fact that they needed a stairlift. 1st choice have also provided someone I care for in my job with a stairlift so I had 1st hand experience if what a good company they are. My mum had a fall so was sleeping downstairs, my father unwell sleeping upstairs. Not the best way to be. From the first phone call I was so impressed with the care and understanding of our situation. Paul came out to measure up and he fully explained all options, from paying to renting.Paul explained about aftercare and service details and left my parents under no pressure to make there choice. Jordon and Adam fitted the stairlift with care, understanding, professionalism and courtesy. They were tidy, thoughtful and kind. Once fitted they showed my mum and dad how the stairlift works, charges etc and suggested that mum have a few goes on it, they wouldn't leave until they bot felt confident and happy. Since then we have had a follow up call to check that all is okay and to ensure that mum and dad have contact details if they needed to call them. Now my mum and dad are happily enjoying cups of tea and biscuits in bed together every morning, being with each other and feeling safe. I would highly recommend 1st choice stairlifts to anyone who needs a stairlift, such a caring company, they go that extra mile to ensure that customers are happy and feel safe, to give them the freedom to live there lives the way they should, it's so nice to know that my mum and dad are happy.
Customer in City of Bristol29/05/2019
The trader replied (on 06/06/2019)
Wow what a fantastic story thanks for sharing it with us and leaving a review. We are so happy that your Mum and Dad can enjoy their cup of tea together again and that the stairlift has improved their quality of life. Thanks for the comments you have made about the team and we shall pass them on. Coral Affleck-Major, Director.
Excellent service and first class installers
Customer Service
Quality
Value
My mother’s old stairlift had reached the end of its natural life and spares were becoming difficult to obtain. 1st Choice Stairlifts were the company that serviced the existing stairlift although they were not the company who installed it 15 years ago. We contacted 1st Choice to discuss a replacement, a representative of their company came out to see us and he was very patient and not at all pushy. We chose the stairlift that we wanted and everything was dealt with very swiftly. Within a week the installer arrive with the new stairlift and after introducing himself to my mother, started the work in taking the old one out. He was polite and very patient with my mother throughout his time with her. I would have no problems in recommending this company to anyone requiring a stairlift as they look after the recipient from start to finish. The stairlift is working well and is in fact better than the one that was removed. Fantastic company to deal with.
Customer in Oxfordshire29/05/2019
The trader replied (on 06/06/2019)
Thanks very much for leaving your feedback and being a loyal customer of ours for many years. We pride ourselves on great customer service and we are delighted that you continue to have a wonderful experience with us. Coral Affleck-Major, Director.
Very good. Efficient.
Customer Service
Quality
Value
Very good. Were on time from initial contact. They were quick to come out and give advice. Service was fast and efficient.
Customer in Wiltshire28/02/2019
The trader replied (on 06/06/2019)
We are really happy that you are pleased with our quick service. Thank you for leaving your comments. Coral Affleck-Major, Director.