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1st Choice Stairlifts Limited

5.0

64 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

APRIL 2024

About

If it's an experienced, qualified lift company you want then look no further.

1st Choice Stairlifts is an independent family run company providing a wide choice of lifts that fit most stairs and homes for the last 20 years.

Our Directors Coral and Colin Major have over 60+ years experience in the stairlift industry, working for the manufacturers before setting up 1st Choice Stairlifts in 2004.

We install stairlifts, Homelift Elevators and Wheelchair lifts, and we service, repair, maintain and remove lifts too.

We install new, reconditioned and Rental models for all stair types including Straight, Curved, narrow and even spiral stairs.

Try a lift out in our showroom in Calne! We also have straight and curved stairlifts and Homelifts to test drive in our accessible showroom in Calne, just book an appointment to visit us where one of our friendly staff can answer all your questions.

Our office is open Mon-Fri 8.30am - 5pm and our Emergency On Call Service is available 24/7, 365 days a year.

What we do

  • Disability and mobility

    • Stairlifts
    • Step Lifts

  • More Services

    • home lifts
    • wheelchair lifts
    • outdoor wheelchair lifts

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
64 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Stair lift
Customer Service
Quality
Value
First Choice Stairlifts was amazing. Very tidy very professional. Due to covid19 the gentleman that fitted the lift was very professional with safe distancing, wearing ppe to protect himself and myself too. Also the gentleman that fitted the electric supply, and all that was involved with the telephone calls. I would fully recommend first choice stairlifts with a 5 star.
Customer in Bath and North East Somerset Posted on 22/04/2020 , work completed 01/04/2020
Recommended
The trader replied (on 01/05/2020)
Thank you very much for leaving us a review. We really appreciate all the reviews that are left for us and we love hearing about how you found our service. We are certainly operating (as key workers) in very strange times due to the pandemic, but we have adapted and changed our way of working in order to protect our customers and staff, both of whom are our number one priority. We are pleased to hear that you found our approach reassuring and very professional. Our team were really happy to hear your views when I shared your review with them. Most of our work is from personal recommendation, so we would really appreciate it if you were able to recommend us to others that may need our help. Best wishes, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Fast response & efficient workmanship
Customer Service
Quality
Value
The company arranged a fitting date within 1 week of my call. The fitter was efficient, friendly, knowledgeable and helpful. The price was very reasonable. I would have no hesitation in recommending this company
Customer in Wiltshire Posted on 09/03/2020 , work completed 09/03/2020
Recommended
The trader replied (on 01/05/2020)
Thank you very much for leaving a review, we really appreciate it. We are so happy that you pleased with our service and pride ourselves on being a great company to deal with. We will pass your kind comments onto our team. Most of our work is through personal recommendation so we'd be delighted if you could recommend us to others. With best wishes, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Excellent
Customer Service
Quality
Value
Friendly, efficient, tidy and thorough. All team members we had contact with were very helpful, Kieran with the home assessment and quote, Jamie & Adam with fitting and thorough handover. Mum is very happy with her stairlift which makes life much easier.
Customer in Somerset Posted on 11/02/2020 , work completed 30/01/2020
Recommended
The trader replied (on 14/02/2020)
Thank you very much for leaving us a review, we really appreciate it. We are delighted to hear that you nd your Mum were happy with our service and rated us 5*. So glad that your Mum is finding life much easier now with the help of her stairlift. I will pass your kind comments onto our team. Thank you again, best wishes Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
First class quality company
Customer Service
Quality
Value
We were recommended to this company by two separate people and can see why. From start to finish they were Friendly, Professional and kept us informed of the process throughout. Our stairs are curved so we had to have the stair lift made to fit. A member staff came round and measured and showed us the type of stair lifts we could choose and quoted us a price, he was a lovely man, friendly and not pushy at all. We were left to make our decision. From start to completion we had 5 star customer service, keeping us informed all the way along by lovely friendly staff. The guys who came to fit the lift were very professional and worked hard and kept the place tidy, afterwards they showed me how to use the lift. I have had follow up calls to make sure I am happy with everything. Would thoroughly recommend 1st Choice, excellent company with outstanding customer serve, thank you.
Customer in Swindon Posted on 11/02/2020 , work completed 31/01/2020
Recommended
The trader replied (on 14/02/2020)
Thank you so much for taking the time to leave us a review. It's wonderful to hear that you were recommended by two people and received the same great service as they did. We pride ourselves on our customer service and looking after our customers, which is why we are so happy when our customers recommend us to others. We're glad to hear that you were delighted with your stairlift and we hope it is proving such a boost to making life easier for you. Best wishes Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Brilliant company
Customer Service
Quality
Value
Every member of staff I spoke with was so friendly and helpful. So impressed with my stairlift it has changed my life, I’m no longer dreading climbing the stairs and getting back down was awful too but now there is no worry. Fitting the stairlift was very professional, friendly and very quick. I would highly recommend 1st Choice Stairlifts
Customer in Wiltshire Posted on 05/02/2020 , work completed 28/01/2020
Recommended
The trader replied (on 07/02/2020)
Thank you so much for your very kind review. So delighted to hear that the stairlift has been life changing. I've just passed your comments onto the team and they loved hearing your review and seeing how much the stairlift has improved your quality of life. Kind regards, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Prompt service and a great help
Customer Service
Quality
Value
I have had an issue with cancer over the new year which has rendered me unable to walk. We were put on to 1st Choice Stairlifts as they do rental packages which make their lifts more affordable. We took this up and a rep was out the same day to assess our requirements. He was very helpfull and understanding and there was no pressure to go for something more expensive he just focused on what we were asking for. He was able to sourcexa lift which could be fitted a few days later. We went ahead and sure enough the installer arrived on time and completed the job quickly and left no mess. He ran through all the features and use of the lift ensuring we had a full understanding before he left. Everyone we have encountered from 1st Choice whether face to face orxon the phone have been very friendly and helpful. I couldnt recommend them enough.
Customer in Swindon Posted on 04/02/2020 , work completed 20/01/2017
Recommended
The trader replied (on 12/02/2020)
Thank you so much for leaving a review we really appreciate you taking the time to do this. We are delighted to hear that you are happy with your rental lift and hope that it has helped you to make life a lot easier. I will pass your lovely comments onto our team who will be really pleased to hear your kind comments. Best regards, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts.
Stairlift
Customer Service
Quality
Value
Excellent service. Prompt response and fitting. Good customer communication. Friendly and understanding staff
Customer in Swindon Posted on 04/01/2020 , work completed 19/12/2018
Recommended
The trader replied (on 15/01/2020)
Thank you very much for taking the time to leave us a review, we really appreciate it. Your feedback will be passed on to our team who will be delighted to hear your great comments. Thank you for making us your 1st choice for your stairlift installation. Best regards, Coral Affleck-Major, Director and Owner at 1st Choice Stairlifts
Upgraded stairlift
Customer Service
Quality
Value
I have used this firm for over 10 years and have found them thoroughly reliable and good value for money. The phone is always answered promptly too.
Customer in Wiltshire Posted on 07/12/2019 , work completed 31/05/1219
Recommended
The trader replied (on 17/12/2019)
Thank you very much for leaving us a review. So delighted to hear that you have been enjoying our service for over 10 years. We work really hard to achieve great customer service so our team will be delighted to hear your great comments. We really appreciate you being a customer and thank you once again for leaving such a wonderful review. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Good & efficient service from start to finish.
Customer Service
Quality
Value
From the first contact 1st Choice were friendly, helpful & efficient. Our installation was carried out on time, and the work was carried out without too much disruption and noise. No mess was left behind and the engineers took care throughout. A few days after the installation there was a technical problem with our lift, but 1st Choice came out the same day to correct it and there have been no problems since.
Larry Posted on 20/11/2019 , work completed 04/11/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much Larry for your brilliant review. We are so pleased you are happy with our work and we will pass on your kind comments to our team. We do take great care in our customers homes and as you say, we even have our own vacuums and clean up after ourselves too. We were sorry to hear that you had a little technical problem, but we do pride ourselves on our aftercare service, so it's good to hear you were really pleased with us sorting it out straight away the same day you called. Thank you for taking the time to leave us a review, we really do appreciate your time. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
Now upwardly mobile
Customer Service
Quality
Value
Prompt, pleasant, courteous response from the first phone call to make an enquiry. I had been in much pain trying to manage the stairs which put me at risk of falling. 1st Choice Stairlift responded to the urgency with reassurance, quality products from Oto lifts and a clean, neat and strong installation by efficient engineers. We spoke to six different members of staff and all were most helpful; rightly described as a friendly family firm.
Customer in Oxfordshire Posted on 26/10/2019 , work completed 24/10/2019
Recommended
The trader replied (on 17/12/2019)
Thank you so much for leaving us a lovely review. We're so pleased you chose us to make your stairs a safer place and appreciate that you chose us to install a stairlift for you to help you get up and down stairs pain free. We do choose our staff very well because we want to deliver the very best customer service possible, so thank you for saying how wonderful our team are. We will pass your kind comments onto them. Thank you once again for taking the time to leave us a wonderful review, we really do appreciate it. Best regards Coral Affleck-Major, Owner and Director at 1st Choice Stairlifts
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.