Access4Lofts Tunbridge Wells

We had our loft boarded and access ladder fitted by Ionut from Access4lofts and cannot recommend them highly enough. From the initial contact, through the estimation process to the completion of the installation, Ionut, Adrian and this Access4lofts team were extremely professional and polite. Ionut ensured that he understood what we wanted to be done, and then provided a very clear quote. All communication with the company and booking of dates, etc., was efficient and timely. Having confirmed the date, we were reminded earlier in the week about their arrival. When they arrived (at the time they stated) Ionut and Adrian were respectful of our home by putting down carpet covers, etc., and again confirmed with us what we had agreed so that there were no surprises. During the installation they consulted us about where the loft ladder would be put, again keeping us fully informed. The whole installation took around six hours, and once completed we were walked through what had been done, how to use the ladder, etc. Throughout, Ionut and Adrian were extremely polite, and were very neat and tidy installers. The loft space floor is well fitted on the spacer legs, to ensure that our insulation is not disturbed, and a very clean job. We could not have asked for a better team or experience of the loft being fitted. This was a great recommendation from a neighbour and we would have no concerns or worries about recommending them wholeheartedly to other potential clients.

Impressive all round and very polite, helpful and pleasant. I would without doubt recommend them both.

Personal recommendation got us to contact him. Which Trusted Trader status helped too. Foreign accent might put some people off but IT SHOULD NOT!!!!.work excellent std.clean, punctual, careful, knowledgeable too. Tries to minimize disruption too. Work took one day less than estimate which was adhered to.

They arrived punctually for the initial survey visit and within the agreed time slot for the installation. They worked quietly and efficiently throughout both visits, having first both checked my requirements and received approval. Before starting work, they placed a floor protector along the indoor route he would be using and cleared up after himself after the work had been completed. The work was completed as agreed. They demonstrated how to use the equipment installed and invited me to try it out. He also advised that I could contact him if I should have post-installation queries. I could not recommend them highly enough. It was a delight to have him on my premises to carry out the required work. They were polite, tidy and professional at all times and carried out the work to a high standard.

Ionut boarded our loft on the 04/10/21. He was very quick, efficient, polite, did a good job nd cleaned up after himself. The loft boarding was finished to a high standard. However, our TV aerial cable got pinched underneath one of the boards and pulled out of the box (so we could not get a TV signal). I e-mailed Ionut about this issue. To his credit, he came back out to look at it and agreed to buy us a new TV aerial cable. He bought the TV aerial cable, came back out the following week and fitted it. All in all, very good customer service. 5* and I would recommend him to anyone.

The job was completed quickly and not just 'on time' - but before time - I was delighted with the finished result - just what I wanted and such good service is hard to find! My loft was insulated and boarded perfectly making sure electrical access was easily possible and giving me so much more usable space. The cleaning up job was flawless. Ionut himself explained clearly what was done and the product used (sheeps wool) and he was courteous and a pleasure to have in the house, making sure he covered his feet and socially distanced. I have no hesitation in giving him the highest recommendation.

We required a telescopic ladder, a light and boards to be inserted into our loft. John was incredibly helpful from the provision of a quote right through to completion. He was punctual, clean and tidy providing dust sheets, efficient and friendly. He demonstrated how to use the ladder and provided a lifetime guarantee. We were so impressed and really happy with the job and price. Thoroughly recommend John.