Boiler Rescue Limited

I dread having to obtain the services of a tradesman not known to me. So often in the past I have been disappointed. Well fear not people, I have found a rare gem of a heating engineer. Mark was polite and helpful with a "can do attitude" right from the first phone call. Not only that but he was open and clear about what he could do and what his charges were. He was flexible and able to accommodate my requirements. I explained what my intermittent problem was and he listened carefully and analysed the problem quickly and accurately. I asked many questions and all were answered clearly with no flannel or waffle. I was so impressed at the organised, efficient, clean and technically proficient way he worked. Everything he needed was in his van so no need go and purchase parts. Mark is the bench mark by which all others should be judged by. I wish I had met him 30 years ago.

Mark turned up on time and quickly diagnosed the problem. He promptly replaced our Central Heating pump after overcoming the issues that its longstanding installation had caused. Mark explained what he did and why and also recommended some additional work to benefit our heating system. Mark and his Apprentice left the workspace clean and tidy. I found both to be very professional throughout their visit.

My husband and I just moved into our house. We wanted to turn the heating on but radiators were ice cold even though boiler was turned on and temp. was set on the hive. On Saturday late evening, now at a complete loss, I browsed the British Gas website to see if we could get an engineer to visit. I contacted Mark via localheroes.com (backed by BG), submitted the job details via the online form, was given a quote and waited for a response. Sunday morning got a call from Mark, saying he would be able to visit same day to diagnose but if he didn't have the parts then would arrange to come back - no problem. Arrived in the afternoon, he took a look at the boiler, explained the problem and how he was going to repair. Job was done within an hour. Would highly recommend!

Service booked in, on time called on mobile to let me know on his way, very pleasant on arrival serviced boiler, checked gas supply, would recommend him to other friends and family. Overall a great service.

Fair - very reliable - knowledgeable. I have used this company a number of times and have always been very happy with the work carried out. I have also passed on a recommendation to friends who have been equallty pleased and continue to use the service, as will I.

Have used Boiler Rescue for the past three years. Professional, top quality service. Would thoroughly recommend.

We had excessive hot water. The system was tested and the recommendation was to replace the cylinder thermostat and HW water actuator. The testing and repairs were carried out promptly on schedule and on-budget. Mark Pflaumer, the engineer, was pleasant, considerate, professional and friendly. The problem was resolved satisfactorily. Thank you.

Matthew keeps us updated. Pleasant to deal with and always put himself out for great customer service. Trustworthy in which we will continue to use him in future. Thanks Matthew for what you do.

Mark was very professional and completed the job quickly explaining everything that was done clearly. I will definitely use his services again if needed

Mark is always very friendly and professional. Nothing is too much for him to do and provides honest opinion. Price is very, very reasonable which is a bonus. Have been using him for a few years now and will continue to do so. 5 stars is not enough.