Endorsed by Which?

Chigwell Bathroom Services

5.0

144 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

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5.0
144 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Bathroom installation
Customer Service
Quality
Value
Steve and the team were great from start to finish. They were super clean making sure they protected all carpets. He was clear about all timings throughout the project and ensured we were kept up to date with progress. Steve even helped fixing another small plumbing issue whilst working on the bathroom. The work has been finished to a high standard and a focus on small details ensuring fixings are well hidden. We’re really happy with the final finish, would happily recommend to friends and family.
Customer in Essex Posted on 15/03/2023 , work completed 14/03/2023
The trader replied (on 03/04/2023)
Many thanks for taking the time to leave us a great review. It always gives us great pleasure and satisfaction knowing our customers are left feeling very happy about their new refit and us as a company.
Very happy.
Customer Service
Quality
Value
After doing some research we chose Steve to renovate our toilet and bathroom whilst we were away on holiday, and we are so glad we did! He looked after our home leaving it very clean and tidy, he kept us updated every day with progress and ultimately delivered a very high standard of finish. He was also really easy to work with during the entire process. We've tried cheaper tradesmen in the past and got what we paid for. With Steve, we paid for a quality job and got one! I can't think of anything I'd change.
Customer in Greater London Posted on 01/03/2023 , work completed 23/02/2023
The trader replied (on 03/04/2023)
Thank you for leaving us a fantastic review and trusting us in your home whilst being away. We know it was a wonderful surprise to come home too.
Fantastic work, again!
Customer Service
Quality
Value
Steve and his team did a truly fabulous job creating two beautiful new bathrooms for us 5 years ago. So when a manufacturer’s fault emerged with the shower enclosure and we needed to have a replacement fitted, there was nobody else we wanted to trust with the work. We knew it wouldn’t be easy to take out the original enclosure, replace it with a different model of slightly different size, and leave everything looking perfect, but Steve and Ted worked a miracle. In our experience, Chigwell Bathroom Services are brilliant.
Suzanne in Essex Posted on 30/01/2023 , work completed 30/01/2023
The trader replied (on 03/04/2023)
It means so much to me on a personal level when we get asked back to carry out further works for a previous customer. Thank you for having the trust in us and for taking the time in leaving us a great review again!
Repeat customer
Customer Service
Quality
Value
This is the fourth time that my family and I have used Chigwell Bathroom Services. As always, Steve and team are a pleasure to have in the house. Steve project managed the entire bathroom refit on our upstairs and downstairs bathrooms and the only thing I had to do was supply the tea and coffee! The team are polite, respectful and took the time to engage with my 4 year old when she was home. They left the house clean and tidy every day and Steve was always quick to respond to communications via text or phone. I would highly recommend CBS.
Customer in Essex Posted on 22/01/2023 , work completed 15/12/2022
The trader replied (on 03/04/2023)
Thank you for the lovely comments in your review. It always gives me great satisfaction knowing that we are doing a great job. It was a pleasure to be back doing work for you and your great hospitality for keeping us going with a supply of tea and coffees during the whole duration we were with you. Thanks again for your business!!
Fabulous bathrooms.
Customer Service
Quality
Value
Steve and team have given us three fabulous bathrooms, replacing a family bathroom and two en suites which were all leaking. The tiles we chose for the showers were individual hexagonal tiles which were difficult to work with - Simon was meticulous in setting out the pattern and making sure it flowed properly around the corners. The result is fantastic. The whole team were friendly and helpful, even helping make good decorating issues from other tradesmen outside the bathrooms. They ensured all surfaces were covered, cleaned up meticulously each evening and did a very thorough clean as each bathroom was completed (thanks Ted). A brilliant team that we wouldn’t hesitate to recommend.
Customer in Greater London Posted on 23/09/2022 , work completed 23/09/2022
The trader replied (on 03/04/2023)
Thank you both for your kind words and for leaving us such a great review. It was an absolute pleasure working along side you all to produce the great outcome of your family bathroom and two en-suite rooms. I am delighted with the finished projects. It was a pleasure working for such a lovely great family.
Outstanding work.
Customer Service
Quality
Value
We were very happy with the bathroom renovation carried out by Steve and his team. He was very friendly, professional and arrived on time each day. He covered our hallway and stairs on the first day with a protective layer and cleaned up meticulously and the end of each day. Steve's co-workers were also very friendly and professional. The standard of the end product was extremely high and we would not hesitate to have him again. In fact, we intend to renovate our cloakroom soon and we have already spoken to him about carrying out the work.
Claudia & Henry in Greater London Posted on 30/07/2022 , work completed 26/07/2022
Excellent Company
Customer Service
Quality
Value
Yet again another superb installation from Steve and his team carried out, this time a new kitchen. The work was carried out to schedule in a cheerful and professional manner. Always happy to oblige on any particular requests I cannot recommend Chigwell Bathrooms enough.
Customer in Essex Posted on 13/06/2022 , work completed 20/05/2022
The trader replied (on 03/04/2023)
Thank you for your review. It was a pleasure working with you to build your dream kitchen.
Replacement of shower cubicle
Customer Service
Quality
Value
Chigwell Bathroom Services replaced an old shower unit by ripping out the old surround and the backing tiles. He replaced it with shower boards and a new tray and surround. We had problems with the delivery of some of our items so our job had to be put back. Steve was very accommodating, professional and did an excellent job of fitting us in around his schedule because of the delays with our deliveries (not his fault!). He did a first-class job and was such a clean worker, covering all our stairs and hall with protection for our carpets. I would thoroughly recommend him.
Customer in Essex Posted on 02/05/2022 , work completed 13/04/2022
The trader replied (on 03/04/2023)
Many thanks for taking the time in leaving us a review. Delivery times did delay us but lucky enough we managed to work through this without too much upheaval for you. We take great pride in covering all carpets, wooden floors ect. We do what others can’t and don’t do!!
Beautiful new bathroom
Customer Service
Quality
Value
Steve and his team did a great job of refurbishing my dilapidated and leaking bathroom. The work included replacing the ceiling, plastering throughout, new lighting and pipework. They also decorated my hallway and replaced the hall radiator. I am really pleased with the result: a lovely finish and a transformed bathroom which is so nice to use. Steve was very organised, helpful and friendly and kept me informed at each stage as I was away when much of the work was carried out. I appreciated his experience and guidance on fittings and layout. Everything was done on time and within budget. Steve followed up at the end to make sure I was happy with everything - he quickly returned to change the tap and make adjustments after the supplier provided the wrong model. Steve and the team kept everything clean and tidy and did a good job of clearing all up at the end. The three flights of stairs to my flat will not have been easy but they got everything up and down without complaint. I would use them again.
Customer in Greater London Posted on 10/04/2022 , work completed 31/03/2022
The trader replied (on 03/04/2023)
Many thanks for your great review. It was a pleasure working together to remodel your old bathroom and transforming it into a new modern bathroom even if it means going that extra mile . The stairs definitely kept us all fit.
Two stunning new bathrooms
Customer Service
Quality
Value
After 20 years both our family and en-suite bathrooms needed updating. Steve and his team were able to make our dreams into reality. They worked hard, nothing was too much trouble and even finished the job a couple of days early. The work is of a high standard and they were professional and kept everything clean and tidy. I would definitely recommend Steve.
Customer in Essex Posted on 05/01/2022 , work completed 08/12/2021
The trader replied (on 03/04/2023)
Thank you for taking the time in leaving us a lovely review. We always aim to please our customers and our team work hard from start to finish to maintain our high standards, especially in leaving your home clean and tidy throughout the project. Thanks again for your business.
Exceptional Work
Customer Service
Quality
Value
We have just used Steve and his team for the third time and, as ever, they have completed the work to the highest standards. Our bathroom has been completely transformed with amazing results. Steve and his team are highly professional and the finished product is faultless. He ensures the highest levels of quality at each stage. Steve is excellent at project managing the entire process, he is really punctual and cleans up thoroughly at the end of each day. We would not hesitate to recommend Chigwell Bathroom Services.
Customer in Greater London Posted on 13/11/2021 , work completed 03/11/2021
Excellent service (again) by Chigwell Bathroom Services...
Customer Service
Quality
Value
We had previously used Chigwell Bathroom Services to renovate our bathroom, so when it came to a complete renovation of our kitchen, based on the excellent experience we had previously with Steve and his team, we knew the company we wanted to work with. To say we have been blown away by the results would be an understatement! All required works were explained fully beforehand (essentially taking the kitchen space back to a shell, repairing/renovating the walls/floor and fitting a completely new kitchen) and a clear quote provided, along with realistic timelines. The job was delivered to budget and on time with the minimum of fuss. No nasty surprises, price wise, and no delays. Chigwell Bathroom Services has completely transformed our kitchen, and we couldn't be more impressed with the results, nor recommend them highly enough.
Customer in Essex Posted on 26/10/2021 , work completed 18/10/2021
The trader replied (on 28/10/2021)
Thanks for posting us the great review. It was a pleasure to be called back as a returning customer to remodel your kitchen, although small it was tricky from start to finish and involved lots of work to achieve the look you wanted and that you are pleased with. So glad you were happy with the end result! Thanks again for looking after us (especially rearranging your vehicles to allow us parking on site) and also supplying us with Costa Coffee "was a lovely touch.. All the best Steve
Excellent Workmanship
Customer Service
Quality
Value
There is not enough space in this box to tell you how delighted we are with our new bathroom. Starting out the venture of selecting items and a company was daunting not knowing what you are going to get until the job is done. Having made up our minds to go with Chigwell Bathrooms we were not disappointed; they answered all our questions, gave great advice and even liaised with the shop on our behalf. If you want top quality professional craftsman who not only take pride in their work but respect the householders and their home, then hire Steve and his Team. From day 1 they advised us of the schedule of work so together we can plan; very important for us as we only have one toilet in the house! Steve was on-site to co-ordinate the plasterer, tiler, painter, electricians and mastic man. Everyone of them was polite, great banter and working to Steve's high standards. Our hallway, stairs and landing was covered with protective coverings which was taped down securely, all their tools were stored tidily, they vacuum at the end of the day and even brought a mop and bucket. Their punctuality was excellent and arrive every day with a smile on their faces ready to start work. Very impressed Steve cleaned the bathroom and vacuum when they finished the job! We had a plan for a bathroom with a "spa" feel - we now have Champneys. Thank you so much Steve, Chris and the team for making our dream come true. We definitely know who to contact when we plan to revamp our kitchen.
Sandy and Jamie in Greater London Posted on 16/09/2021 , work completed 15/09/2021
The trader replied (on 28/10/2021)
Thank you for leaving us a brilliant review. It was a pleasure working and getting to know you both. You left us to it and we produced the perfect bathroom that you longed for. Teas, coffees and biscuits flowed throughout the day. Thanks for also looking after the whole team. Thank you again for your business, Steve.
Highly recommended
Customer Service
Quality
Value
Steve and his team have just completed another refurbishment for me. This time transforming a rather dated cloakroom into a smart modern one to a high standard and finishing the project on time. I am impressed with Steve’s organisation of his team and their high standard of workmanship including always clearing up after a day’s work. As a company, I cannot recommend them highly enough.
Ros in Essex Posted on 01/09/2021 , work completed 27/08/2021
The trader replied (on 28/10/2021)
Thank you for leaving us yet another great review, its very much appreciated. Thank you for your hospitality in keeping us supplied with teas. Through talking with each other and discussing the final details of your project helped to achieve the look you longed for.. Once again thank you for your business! Steve
Professional
Customer Service
Quality
Value
We had our en-suite bathroom fitted. The works were not completed in time through no fault of Stephen as the units ordered did not come in time from the showroom. I cannot fault Stephen for his work ethics an cleanliness. He always kept us informed of the progress and chased up the showroom . He made sure that as soon as the goods arrived he fitted us in often working late and early starts to complete the work. His diligence and attention to detail was exceptional. The house was left spotless after the work was completed
Customer in Essex Posted on 24/08/2021 , work completed 09/07/2021
The trader replied (on 28/10/2021)
Thank you for leaving us another great review. It was a pleasure working for you again to give you a whole new en-suite shower room. Thank you for vacating your bedroom which gave us plenty of space to work and move around as it was a major refurbishment. It was nice chatting to you in the mornings to discuss the days work before you set off for work yourself, leaving us with plenty of teas, coffees that you so kindly left out for us to use. All the very best Steve.
Excellent Company
Customer Service
Quality
Value
Steve and his team recently completed a bathroom refurbishment for me on time. I found them to be extremely professional and their workmanship of a high standard so I cannot fault them in any way. Therefore I have no hesitation whatsoever in recommending them as a company.
Customer in Essex Posted on 23/08/2021 , work completed 04/08/2021
The trader replied (on 27/08/2021)
Many thanks for taking the time to leave us your review, it was a pleasure spending time re modelling your bathroom and achieving the finished look. Kind regards Steve
Cloakroom transformation
Customer Service
Quality
Value
This is the third project Chigwell Bathroom Services have done for us and we are delighted with the results. The team are delightful, helpful and professional so they achieve an extremely high standard in their work. This time they replaced a tired, old downstairs cloakroom. It has been transformed and looks beautiful. The project was managed efficiently, the team were tidy and cleared up each evening so there was minimum disruption and we had complete confidence in every tradesman who worked in our home. We have absolutely no hesitation in recommending Chigwell Bathroom Services
Customer in Greater London Posted on 04/06/2021 , work completed 03/06/2021
The trader replied (on 27/08/2021)
Many thanks for your review, it was a pleasure spending time re modelling your downstairs cloakroom. We take great pride in covering your carpets, wooden floors ect. and to keep disruption to a minimum. Thank you again for your business. Regards Steve.
Fantastic work and service
Customer Service
Quality
Value
I can't recommend Chigwell Bathroom Services highly enough. We have used Stephen to do several jobs now and the work is always very high quality and with great attention to detail. He is always reliable and turns up when he says he will and offers sound advice. His charges are reasonable and we would definitely get Chigwell Bathroom Services to do any bathroom work again for us.
Michael in Essex Posted on 19/05/2021 , work completed 03/05/2021
The trader replied (on 27/08/2021)
Hi Michael, thanks for taking the time to leave us a great review, it is always appreciated. It is always so pleasing when a customer asks you back to transform yet another room, means we are doing something right! We really do appreciate your business. All the best Steve.
Professional
Customer Service
Quality
Value
Steve and Jack rolled up on the appointed day and spent almost two hours covering the floors so there was no damage. They managed the project to a tee. A really well managed and efficient job. Nothing was too much trouble. Once the tiles were removed Steve had to replace rotten floorboards at no extra charge! He also fitted a new hot water tap, again at no extra charge. We are really pleased with his work and ethics and would highly recommend him and Jack. You will always have to wait but worth the wait! Ready for the next bathroom at the end of this month.
Customer in Essex Posted on 02/05/2021 , work completed 22/04/2021
Top Plumber!
Customer Service
Quality
Value
Steve and Jack were exemplary in their work from start to finish . They ensured all my carpets were covered before they started work and arrived 8 am sharp each morning . They were perfectionist in their work ensuring all plumber, fitting, tiling etc were all done to a high standard . So over the moon with my new bathroom and updated shower room . Cannot recommend them highly enough . Lisa Horsham
Customer in Essex Posted on 07/12/2020 , work completed 27/11/2020
The trader replied (on 11/12/2020)
Dear Lisa, Thank you so much for your lovely kind review. It was a pleasure working with you to obtain the end results. There's nothing better to know we have another very satisficed customer!
Stunning Bathroom
Customer Service
Quality
Value
Steve did such a great job at converting my mum's bathroom into a wet room. She loves it and so do I. I cannot recommend Chigwell Bathrooms highly enough. They were clean, efficient and left the bathroom looking like a 5 Star hotel en suite. What an amazing transformation. She couldn’t wait to take a shower!
Linda in Epping Posted on 03/12/2020 , work completed 25/11/2020
The trader replied (on 07/12/2020)
Thank you for taking the time to leave us a great review. It was a pleasure working on your dear mums wet room as I know what a difference it will make to her lifestyle and how much easier for her to use!
Excellent bathroom refit
Customer Service
Quality
Value
We couldn't be happier with our new bathroom. Steve, Jack and the team were professional and friendly, and the job was brilliantly project-managed and completed to the highest standard. We would have no hesitation in recommending these guys to anyone. Very happy customers!
Customer in Essex Posted on 08/10/2020 , work completed 14/08/2020
The trader replied (on 07/12/2020)
Many thanks for taking the time to leave us a great review. It always gives us great pleasure and satisfaction knowing our customers are left feeling very happy about their new refit.
Fantastic all round service
Customer Service
Quality
Value
100% happy with our bathroom refit. CBS's overall services are excellent. They can handle complex re-fits and have a team of friendly professionals who come in separately to complete the specific tasks where they are highly skilled. They arrive on time every day, are friendly and considerate to your neighbours and leave your house clean and tidy at the end of each work day. Levels of communication and workmanship are excellent. Steve and Jack ask questions as they go along to ensure you're happy and everything is progressing in line with your requirements. Have recommended CBS to a couple of people already. 10/10 (and they even bought me lunch one afternoon!)
Customer in Greater London Posted on 02/10/2020 , work completed 02/09/2020
The trader replied (on 12/10/2020)
Your very welcome, it was a pleasure working at your home. We treat your house like it’s our own. We can do the most difficult of bathrooms and see the project out to it’s best. You kept the team in tea,coffee and biscuits many thanks, Steve.
Exemplary on every level
Customer Service
Quality
Value
From the moment the guys arrived, decked out in corporate livery plus suitable PPE, I knew I had selected a good company. Whilst I had to wait for my job to be done, I considered that if the company was in such demand, they must be good and I was not wrong. The job was completed professionally and expediently and with 100% satisfaction.
Customer in Essex Posted on 24/09/2020 , work completed 24/09/2020
The trader replied (on 12/10/2020)
Many thanks for your review, it was a pleasure spending time re modelling your bathroom. We take great pride in covering your carpets, wooden floors ect. We do what others can’t and don’t do. Regards Steve.
Fantastic bathroom
Customer Service
Quality
Value
Well managed bathroom project, with a high standard of workmenship and attention to detail. The house was left tidy and clean each night. Friendly and approachable. Happy to discuss ideas and guide in the right direction. Fantastic new bathroom, I love my lights. Thank you Steve and Jack for all your hard work. I would highly recommend Chigwell Bathrooms.
Customer in Greater London Posted on 13/09/2020 , work completed 11/09/2020
The trader replied (on 12/10/2020)
Our customers dreams are our beliefs. We manage the unbelievable tasks and achieve what you the customer deserves. We put 100% into our work to obtain this. Many thanks for keeping us supplied with drinks Kind regards Steve