Endorsed by Which?

Chigwell Bathroom Services

5.0

144 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

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5.0
144 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
DUPLICATE Excellent from start to finish
Customer Service
Quality
Value
We have been really impressed with Steve, Jack and the team and cannot recommend them highly enough. They completed a bathroom overhaul for us in two weeks and the job was brilliantly project-managed and completed to a really high standard. The guys were friendly, professional and tidy - nothing was too much trouble. Wouldn't hesitate to recommend.
Customer in Essex Posted on 02/09/2020 , work completed 21/08/2020
The trader replied (on 07/12/2020)
Thank you guys for a fantastic review. It was a pleasure working for you and knowing we leave another happy customer. Thank you for your business!
Transformed bathroom
Customer Service
Quality
Value
Can’t recommend these guys highly enough. Super quality job and brilliantly project managed to time and budget. Their workmanship was really good and they were really friendly and helpful. Delighted with our new transformed bathroom.
Customer in Greater London Posted on 08/08/2020 , work completed 20/07/2020
The trader replied (on 12/10/2020)
Appreciate your review, many thanks. We aim to please our customers and our team work hard to get the perfect bathroom. The plan you get is built to that design. The 3D plan is like standing in your bathroom, until we bring it to life size. Kind regards Steve
Great work
Customer Service
Quality
Value
They did a brilliant job and they were very friendly. I highly recommend them to others. Thank you.
Customer in Greater London Posted on 24/07/2020 , work completed 24/07/2020
The trader replied (on 12/10/2020)
Your very welcome, I’m glad you appreciate our hard work! We am to please and our customers see this throughout our time working on there project. Regards Steve
So good we used them twice!!
Customer Service
Quality
Value
We want to praise Steve and Jack for bouncing back straight after lockdown, to provide their usual seamless professional service. It was the 2nd job they have done for us, and we had originally chosen them on the warmest recommendation of our neighbours. Like the first job it was complicated - an old house with layers of tiles over a lathe and plaster surface, crumbly old bricks, labyrinthine pipework to move and water flowing between appliances on 4 floors. As we anticipated, they dealt with it all and created us a beautiful new bathroom with no angst to us at all. One of them was present every time a new craftsman joined the project eg tiler, carpenter, electrician, to hand over. Each new trade was executed efficiently and as courteously as Steve and Jack themselves. Our house was swathed by them in protective dustsheets and the carpets were sealed up with an adhesive roll of durable plastic. We were mopped and swept up each night, and the drive was left spotless. Their attention to detail extended to changing the carpet gripper at the edge of the bathrooms tiled floor. They painted the ceiling and even refreshed our paintwork to leave the bathroom sparkling. They were spot on for quality, price and timing and left us with a great end-product. We sincerely recommend them because you do get what you pay for.
Customer in Greater London Posted on 26/06/2020 , work completed 24/06/2020
The trader replied (on 12/10/2020)
Great review and kindest words. You treated us so kindly, and gave us your parking place for both jobs we done for you not forgetting the tea, coffee and biscuits that kept us all going. It was a delight to work for you on two projects, your review said it all! Many thanks Steve
Quality company and very professional
Customer Service
Quality
Value
Chigwell Bathroom Services proved to be everything we were looking for in a bathroom company and certainly lived up to previous reviews. We had to wait a couple of months for them to start as they were already booked up but now I understand why. Steve, Jack and Louie’s attention to detail is quite phenomenal. Each day they arrived promptly just before 8am so always started on time. The hallway, stairs and bedroom carpet were protected initially and then swept and washed down each night. The job was completed on time with minimal disturbance to us generally. Decisions and choices throughout were handled in a very professional manner and with consideration to our requirements. The plasterer and tiler who they obviously use frequently were equally easy to deal with. Our job consisted of new ceiling and lights, fully tiled walls, new tray and screens, toilet, vanity unit, sink and mirror. We now have a wonderful new en suite shower room thanks to these guys and would not hesitate in recommending them to others.
Customer in Greater London Posted on 12/02/2020 , work completed 10/02/2020
The trader replied (on 12/10/2020)
Great review, many thanks for your kind words. We are very booked up and our customers are willing to wait as they know by our nearly 100, 5 star reviews how good a job they will get. We are all eager to start early in the morning, as the 2-3 week slots are calculated between our team! We have so long to rip out, plumbing, before plasterers come in! Then Tiler’s, ect. So the job goes to plan and we finish on time. All the very best Steve
Fast professional installation
Customer Service
Quality
Value
Steve and his team completed my lovely new ensuite bathroom in the agreed time frame. This was despite the job throwing up extra problems due to leaks which had rotted the floor and walls. They took great care with coverings to protect our home before the work began, and vacuumed, swept up and mopped daily throughout the work.
Customer in Greater London Posted on 27/01/2020 , work completed 20/01/2017
Exemplary en-suite bathroom refit
Customer Service
Quality
Value
Stephen, Jack and Louie, in co-ordination with other sub-contracted workmen, did a great job refitting our en-suite bathroom, complete with new shower including glass & tray, radiator, extractor fan & new roof vent, toilet, mirror, basin & cabinet, tiles, walls, lighting and ceilings. Project management was exemplary, with all workmen arriving punctually over the two weeks, and tasks proceeding in a well organised fashion with a minimum of disruption to normal routines. Great attention was paid to clean-up and protective coverings for all areas involved. Full priority was given to our job throughout the task. At all times the team were polite, congenial, and diligent, and team leadership was clearly executed. The job has been completed to an excellent finish and we are very happy with the result. Minor adjustments and queries evolving throughout the job were received cheerfully with a strong commitment to customer satisfaction. In follow up after completion the team went above and beyond the call of duty, even correcting other plumbing faults they observed, unrelated to the en-suite itself. During our own survey of quotations prior to the work we noted Chigwell Bathrooms were not the cheapest, but they were worth any difference. Their expressed commitment to after-service is sincere. They came very well recommended, positive reviews proved correct, and we are very glad we chose them. We recommend them heartily and unreservedly.
Customer in Essex Posted on 19/12/2019 , work completed 29/11/2019
The trader replied (on 06/01/2020)
Many thanks for your great review. It was a pleasure working together. We go that extra mile and if I spot any other little jobs/snags that needs attention during our planned works, we are always happy to get this sorted as well so it causes let problems in the future. Many thanks for keeping the team happy with tea and biscuits throughout the project. A great family to work for!
En-Suite Refurb
Customer Service
Quality
Value
Steve and Jack did the refurbishment of our en-suite. They replaced the old shower, flooring, installed new lighting and shower pump etc. Did a super job. All the floors were covered and there was no mess. Would happily recommend Chigwell Bathroom Services
Customer in Essex Posted on 06/12/2019 , work completed 04/12/2019
The trader replied (on 14/01/2020)
Thanks for your review. It was a challenge just to do part en-suite but the shower did need some renovation work, i.e. the floor under the old tray was so far gone we renewed this in the correct materials free of charge. Sorry to see the 4 star rating on the "value" but I'm sure this is because of the additional supply and installation for the new pump. We only fit the best and being a Stuart Turner twin negative head it wasn't cheap! This work was done after our existing quote as the original pump was leaking and wouldn't do the job in hand. Many thanks for keeping the team in teas & coffee throughout.
Second time we have used CBS
Customer Service
Quality
Value
This is the second job we have asked CBS to do - which tells you a lot. As before, you can trust their quality of work, they are very friendly and very respectful of your house. Glad I was recommended such a good firm.
Customer in Greater London Posted on 21/11/2019 , work completed 18/10/2019
The trader replied (on 14/01/2020)
Many thanks for your review. It was a pleasure to do your second job and so glad we could assist. We treat every home as if its our own and wouldn't do it any other way. I'm very grateful you remembered us!
Bathroom transformation
Customer Service
Quality
Value
We have just had our bathroom and downstairs toilet refurbished by Steve & Jack and both rooms look exactly as we had hoped they would. From day one, Steve and his team treated our home with care and respect, keeping it as clean as possible, with coverings laid over hardwood flooring and carpets and dust sheets over the staircase. They were friendly and pleasant to have around every day. If we had any queries or needed something altering at the last minute they were willing to oblige. Thank you Jack & Louis for hoovering and mopping down each day so that no dust was left around the place. Thanks also to Chris the tiler whose work is very precise and neat and to the plasterers, electrician and mastic man who made it all complete. Chigwell Bathroom Services are well worth what they charge. Attention to detail results in a really good finish and the quality of work is outstanding. We would recommend this company without any hesitation.
Customer in Greater London Posted on 14/11/2019 , work completed 08/11/2019
The trader replied (on 22/11/2019)
Thank you both for your kind words and for leaving us such a great review. It was an absolute pleasure working along side you all to produce the great outcome of your shower room and downstairs WC room. I am delighted with the finished rooms. A big shout out to Juliet for your kind hospitality throughout, keeping us all going with plenty of tea, coffee and biscuits. It was a pleasure working for such a lovely great family.
Family bathroom refurbishment
Customer Service
Quality
Value
Steve and Jack did a fantastic job of completely refurbishing our family bathroom. They were always very pleasant to deal with and worked in a very neat and tidy way each day and ensured they kept everything as clean as possible (protecting the carpets outside the bathroom etc.). They kept us informed throughout the process and responded quickly to any queries we had. The end result is a wonderful family bathroom that suits our needs and looks great - their workmanship is clearly of a high quality. There was some miscommunication with the shop selling the sanitary ware about our new radiator but this issue was resolved quickly and effectively. Apart from this, the work was completed within the schedule.
Customer in Essex Posted on 23/10/2019 , work completed 15/08/2019
The trader replied (on 04/11/2019)
Thank you both for taking the time to leave this lovely review. It was a pleasure working at your home. Being able to talk through our next days work with yourselves and then being left to get on with things insured everything went to plan. We always go that extra mile above the rest of our competitors, for example.. I wasn't happy with the ceiling, so we took it upon ourselves to plaster and paint part of it so it looked as good as the rest of your new bathroom and still getting it finished on time.
Very happy customer
Customer Service
Quality
Value
I recently needed a pipe run under the floor from one side of my house to the other and wasn’t sure how this was going to be possible. I contacted Steve, who I have used in the past for a number of our bathroom refurbishments, always completed on time and to a high standard. He knew immediately what was needed to be done to complete the job, and despite running into a few complications managed to complete the job perfectly and on time. I would highly recommend Steve and Jack without hesitation.
Customer in Essex Posted on 22/10/2019 , work completed 09/10/2019
The trader replied (on 04/11/2019)
Thanks for a great review. It was a task for us to achieve as all the normal routes were not possible. so we did all the work under the floor area gaining access through the floors in two rooms and got the job done. Thank you for looking after us with cups of tea and coffees.
What a transformation!
Customer Service
Quality
Value
Stephen and Jack worked very hard to transform our old leaky bathroom into a cool, modern, fully tiled watertight shower room. Stephen made several suggestions we hadn't really considered which we adopted, and we're really happy with the results. Thanks also to the tiler and mastic man who work alongside CBS for their excellent work. They all kept everything as clean as possible, with Stroll & Roll placed over the carpets and (a first for work we've had done on this house!) very clean dust sheets to protect everything. We would recommend them for anyone considering a new bathroom.
Customer in Greater London Posted on 10/10/2019 , work completed 07/10/2019
The trader replied (on 04/11/2019)
Thanks for your review. It was a hard bathroom to tackle so being able to complete this while you were both away on holiday meant it gave us more time to achieve this and to finish on time. It was very lovely and exciting to hear your thoughts when you got home. Thanks for leaving all the tea & coffee out for us to help ourselves :-)
The only team to use
Customer Service
Quality
Value
Steve and Jack are quite simply the best team you can get and is well worth the wait. Their knowledge, skill and attention to detail is second to none, it was a pleasure having them in the house where they took great care, gave trusted advice and delivered fantastic work. I couldn't recommend them more where you are guaranteed to have an amazing bathroom at the end of it.
Customer in Essex Posted on 01/07/2019 , work completed 29/05/2019
The trader replied (on 14/07/2019)
Thank you for taking the time to write this review! We are very happy to hear from another satisfied customer!
Everything as you would have wanted it
Customer Service
Quality
Value
I have no hesitation in giving CBS the highest review I can. This is what makes them stand out from the rest: real attention to detail for a top quality finish; very tidy, protective mats throughout hallway and stairs, Jack hoovered and mopped down every evening, so no dust around the place; Steve has tons of experience, he knows what is doable and what isn't and you can have confidence in his work; Steve also has a good eye for design, he suggested ideas that improved the look. CBS also work with other top quality professionals eg Chris the tiler did his bit to create a really good finish. Ours was a big job, 6 weeks in total, so it really helps that they are friendly, reliable and are happy to answer your questions. I honestly could not recommend them more.
Customer in Greater London Posted on 21/05/2019 , work completed 04/05/2019
The trader replied (on 08/06/2019)
Thank you for taking the time to write this outstanding review! we're very happy we have met your expectations!
Excellent work and efficient
Customer Service
Quality
Value
Steve and his team laid a new tile floor in our kitchen after removing an old wooden floor. The work was carried out to an excellent quality. Any mess and dust was kept to a minimum and they cleaned the kitchen once the work was finished. They consulted with me through out the work. We are very pleased with the final result and would highly recommend this company.
Customer in Essex Posted on 04/05/2019 , work completed 02/05/2019
The trader replied (on 08/06/2019)
Thank you for taking the time to write this review! We are very happy you're satisfied with our work.
No hesitation in recommending this contractor
Customer Service
Quality
Value
As a Chartered Surveyor I have been looking for a company like this. Knowledgeable and Professional in listening to what we wanted to achieve. Detailed quotation, honest answers to when the work could be carried out (no wonder they are booked up so far in advance). Dust sheets laid every morning and removed every evening. Stair carpet protection in place throughout the job. Excellent workmanship throughout and no silly extras on the final invoice. Absolutely no hesitation in recommending them.
Customer in Essex Posted on 26/04/2019 , work completed 25/04/2019
The trader replied (on 22/05/2019)
We're very happy we were able to meet your standards! Thank you very much for the great review!
Helping save our bathroom
Customer Service
Quality
Value
Great, quick job for an excellent price. Another builder badly let us down and left us with a leaking toilet, shower and hand basin. The bathroom was completely unusable. Chigwell Bathrooms did some amazing key hole surgery on our bathroom and now it is full functional. All done and dusted in less than 4 hours.
Customer in Essex Posted on 24/04/2019 , work completed 23/04/2019
The trader replied (on 22/05/2019)
Thank you for your review! we're very happy we were able to help!
There's a reason they're booked up months in advance.
Customer Service
Quality
Value
CBS have just completed a full refurbishment of our bathroom (approx. 5 sqm.), which included removing a WC partitioning wall, building out onto the landing, tiling walls and floor, and fitting a full suite plus accessories. We were recommended CBS by a previous client back in the summer, so arranged a visit to discuss the job and provide a quote. All very straightforward. What we didn't realise is how busy these guys are. When we finally got around to arranging a start date in November, March was the earliest available slot. I can say though, that they're definitely worth the wait. The reason being the quality of work is outstanding. During the first week of the work we were out of the country, which could have been a worry. Not so with Steve and Jack. Any problems were relayed to us and dealt with swiftly, and we returned home to find all tools and materials neatly stored away. This was also the case for the remainder of the job. From the initial meetings to completion, the service received was always prompt, friendly and courteous, with Steve or Jack always willing to answer any questions or give advice when needed. Always on time, or early for the most part, they kept us updated every morning on what would be happening that day. If we had another bathroom in need of work, CBS would be my first choice. Just don't expect them to start next week. Or the next. Or . . . .
Customer in Greater London Posted on 28/03/2019 , work completed 22/03/2019
The trader replied (on 22/05/2019)
Great review and recommendation, thank you very much for taking the time to write it!
Bathroom and Shower-room complete renovation
Customer Service
Quality
Value
Chigwell Bathroom Services completely renovated a shower room and main bathroom. Each job had various challenges in different areas, but Steve and Jack were always enthusiastic and ready to tackle all of them. The rest of the crew (Chris, Dave and Lee) were also very professional and paid great attention to detail. I would strongly recommend Chigwell Bathroom Services to anybody looking to renovate their bathrooms.
Customer in Greater London Posted on 06/02/2019 , work completed 29/09/2018
The trader replied (on 22/05/2019)
Thank you for the great review, always a pleasure hearing from our customers!
Total Bathroom Refit
Customer Service
Quality
Value
Chigwell Bathroom Services have just completed a total refit of our bathroom. It was a job I was dreading but all my worries were unfounded as Steve and all his workmen were wonderful to have around. They had complete respect for my home, whether I was here or not, never cut corners and worked methodically and neatly. They were always punctual, never took time off once they started our job, and at the end of each day left their tools neatly, out of the way, and our home clean. Most important of all of course, their work was excellent with great attention to detail, making the finished room a pleasure to be in. I would thoroughly recommend Chigwell Bathroom Services to anybody requiring their bathroom done. Thank you Steve and Jack, Chris the Tiler, Dave the Plasterer and even Lee who picked up all our rubbish. Jo
Customer in Greater London Posted on 24/01/2019 , work completed 21/01/2019
The trader replied (on 22/05/2019)
Thank you for taking the time to write this fantastic review! It was a pleasure working for you!
Excellent workmanship and service received from day 1
Customer Service
Quality
Value
What can I say about CBS that hasn’t already been said by other customers... Exceptional service from the moment Steve steped through the door to complete the quote to the last day of installation. Steve, jack and the team were amazing I completely felt at ease from day 1 when Steve completed our quote, suggesting improvements to the plan we currently had and even suggesting a bathroom supplier who also exceed all expectation. During installation Steve and Jack kept my house protected and clean every single day, I was concerned about the mess but there was none. The workmanship is 2nd to none and have had some many comments about the standard of the work and how amazing it looks. Nothing was too much trouble for them both and it was a pleasure to have them in my house carrying out the work. I got daily updates if I was not at home and didn’t have to take any time off for deliveries etc as Steve took care off all of this for me. All I can say is a big thank you to Steve, Jack and the Team for here outstanding Service and workmanship...
Customer in Essex Posted on 15/01/2019 , work completed 26/11/2018
The trader replied (on 15/05/2019)
We are very grateful for this fantastic review! Always great to hear we've met or exceeded our customers' expectations!
Shower and screen
Customer Service
Quality
Value
We have used Chigwell bathrooms before so we were not surprised by the high standard of work that we saw. A new shower and screen were fitted over a bathroom and the work was carried out efficiently and cleanly. Steve and Jack are an excellent team.
Customer in Greater London Posted on 30/12/2018 , work completed 12/12/2018
The trader replied (on 15/05/2019)
Always a pleasure to do business with another satisfied returning customer! Thank you for taking the time to write this review!
New Ensuite
Customer Service
Quality
Value
This is the third time we have used CBS. Same high standards and attention to detail. Left the house clean and tidy and protected carpets throughout. Steve and Jack are a pleasure to have around the house. Ensuite is fantastic!
Customer in Greater London Posted on 18/12/2018 , work completed 20/11/2018
The trader replied (on 15/05/2019)
Thank you for writing this review! The satisfaction of a loyal customer is the greatest reward for hard work!
New shower door
Customer Service
Quality
Value
Chigwell Bathroom Services, Stephen and Jack, took great care with our house when they fitted our new shower door. Friends had recommended them for their quality work, professional manner and cleanliness and I was not disappointed. They covered our floor from the front door to the bathroom and wore shoe covers while so doing. They cleaned the area thoroughly when the installation was finished re-masticking edges and even removing our old limescale so the bath/shower looked great. The work was completed swiftly and all the rubbish taken away. Great service and at the agreed price.
Customer in Greater London Posted on 17/12/2018 , work completed 13/12/2018
The trader replied (on 15/05/2019)
Thank you for taking the time to write this review! We always do our best to protect our customers' belongings and leave the area we don't work on in the same state as it was before our arrival :)