Gregor Heating

Looking for a policy, checked Gregor website and looked okay so decided to contact them. First contact Monday seventeenth of January, mid-morning, spoke to a lady, explained the reason for my call she said "the person I need to speak to is busy, I will get her to call you. " All details given. At three thirty pm I contacted again but got the answer machine, "all our operators are busy" after a couple of minutes I left my details for a callback. Tuesday mid-afternoon I called again, spoke to same lady who said: "the lady I need to speak is busy on another call, I will get her to phone you." No contact Wednesday, or rest of week. Review being written seven days after initial contact. If they cannot respond to a basic phone call within a week, how can you trust with more serious issues? The worse thing a company can do is ignore a potential customer, especially when they promise to call back twice then don't. Obviously, I can't comment on the engineers never got that far. Since contacted another company and all sorted in fifteen mins. How simple is that?

The Gregor team, Craig (plumber/gas engineer) Lee (electrician) and the builder were great. They were punctual, polite, friendly, hardworking, and answered all of the many questions I had. They were very professional and their work is of a very high standard. At the end of each day they made sure my property was left clean, tidy and ready for our use. They instructed me as to the use of the boiler and thermostats as necessary and left all the necessary paperwork/manuals and instructions. I recommend them.

We had a new boiler fitted to replace our ancient one. Adam initially explained all of the options really well to us and was really responsive whenever we had any questions. Mark who installed the boiler for us was really professional and courteous. Everything was always left tidy and he explained the process to me clearly. All looks great, was finished on time and is working well. The electrician and builder were also really friendly and professional. Overall a really great service.

My family and I are extremely pleased with the recent boiler install by Gregor Heating. The whole process from site inspection to quotation to installation went without a hitch. All questions answered and no problem insurmountable. Connor, the engineer, was a pleasure to have in our home; friendly, courteous, knowledgable and professional. He arrived when he said he would and finished early! I am delighted to say that the water is now piping hot and I am very happy! I would have no hesitation in recommending this company.

Gas engineer George came to repair a DIY error in which we had damaged our pipe. He was professional, calm and reassuring. His demeanor was most welcome in a stressful situation. Equally the person we spoke to on the phone was marvelous. Another fabulous experience with Gregor Heating.

From the competitive quote by Adam to the completion of the job within the estimated time. The installation was carried out to a very high standard. Conor arrived on time and covered all carpets and proceeded to discuss the procedure in a courteous and efficient manner. He overcame problems caused by our 40 year old system and obviously took great pride in his job. He kept the disturbance down to a minimum showing great care .John the builder made good the changes to the kitchen and the electrician was very efficient and patiently explained the room thermostat .On completion the . house was vacuumed and all waste removed within hours .We would not hesitate to recommend Gregor Heating to to anyone. Thank you to all the team.

Quote was given on day Adam called to do survey. Although not the cheapest quote we received we liked the service and attitude of Adam so agreed to work being carried out by Gregor. An administration error on the date of work commencing meant Craig arrived a day earlier than we expected. This was all sorted and from then on we had absolutely no problems or cause for complaint. Craige arrived with John and in no time at all old tanks were removed repair work carried out and rubbish removed from our property. Craige was very polite and a good clean worker. He worked very hard and explained everything very well. Several engineers arrived to help Craige so the job was sorted and finished on time. Even had my stairs vacuumed. An electrician arrived to fit the Hive, he explained how it works so all good. ( I’ve yet to try it!). All paperwork arrived and we were very happy to settle our account knowing our first service is included. We later had a problem with a leak on the hot water pipe leading to our shower. We realised this was not a problem with boiler installation but on contacting Adam desperate for advice he arranged for Conner one of their engineers to call. He found the problem and he was able to stop the leak. So many thanks this service was over and above. We can highly recommend Gregor Heating from start to finish we are very happy with every aspect of our experience.

Had a new combi boiler installed to replace my 30 year old one. Initial survey and guidance excellent. Price and terms competitive. Engineer turned up on time and from the start was highly knowledgeable and skilled. Very tidy and considerate and the few small issues he came across he consulted with me as to my options to overcome them. Done within the timescale promised and was very happy to answer all my questions regarding what was going on. Old boiler, tanks etc removed and sent to recycling. After care includes free service and plan for a year. Would very highly recommend them.

Excellent service from first visit to final clear up. Craige was first class, very polite helpful and professional. The coordination of staff, equipment delivery and scrap removal was well planned. Work was carried out to time with slight changes to the plan that made the installation plan more suited to the layout of the property. Would recommend Gregor to all.