Gregor Heating

I experienced a leak from a soldered joint in my central heating system. Fortunately I was covered by Gregor’s heat plan two insurance. I phoned the Gregor help line and the very pleasant receptionist arranged a prompt service engineers visit. The engineer Phil attended on time and carried out the repair (which was in a very awkward spot) in a very friendly and competent manner. Well done Gregor and thank you Phil.

Phill Boobier arrived on time to service my boiler. He was very friendly and explained as he went along. Left everything clean and tidy, very professional

Just had an annual service of my boiler and my sons boiler this morning. Engineer was Phil Boobier, did a fantastic job at both locations, came to my house first and then my sons after, took his time to explain to me what had been done and the results both boilers had against levels required. Very nice man even took his shoes off when he came in, a great representative for the company.

My mother's backboiler broke down. A tricky problem as l live one hundred and thirty miles away. Recommended by a neighbour, Gregor heating promptly came to the rescue. The repair was helpfully and pleasantly organised by Darby, Kate, and Michelle and the engineer Trevor collected a new part and did the repair. We were delighted and of course relieved - many thanks.

We had a back boiler which we wanted to be replaced urgently. During the quotation survey Chris Cox talked us through the various options, taking into account what would work best for our house. His information was very helpful for us to understand what our options were and the works included removing the back boiler, installing a gas combi boiler, and replacing all the pipework and radiators. He also recommended a smart thermostat and I'm very grateful he did because I find myself enjoying it immensely now that I'm using it daily. Amazingly, he managed to book us in for the following week and the entire job was completed in 3 days, for which we are extremely grateful. The installers Mark and his colleagues were super friendly, professional and took great care whilst working in our home. Given the major job they had to do, I'm very impressed with how tidy they left everything.

We had our annual boiler service today and was again impressed by the time and care taken to do a thorough service. Phil, the engineer, arrived on time and was very pleasant to deal with. He explained as necessary the tests he was undertaking, and the results obtained. All gave me great confidence that the boiler was continuing to work efficiently. Very pleased with the support provided by Gregor and recommend their services.

We met three key people from Gregor Heating and Renewables. They were all extremely efficient, knowledgeable and highly capable - and they were really good at their trade. The surveyor who oversaw the installation, the planner who worked out the detailed specs and applied for all the paperwork, building regulations and government grant, and the engineer who fitted it all in our home. Everyone was really friendly too and went to great lengths to explain how we control our new heating system. Gregor installed a Daikin air source heat pump, a new high pressure tank and new radiators and pipes throughout the house. We are delighted with their work and very happy with the end product.

Rob and his colleague did an excellent job in identifying problems and getting our neglected system back in order. One identified electrical fault remains but this rectification work is promised soon.

We have a new build house on an estate where Gregor Heating has been the main plumbing and heating contractor. We have had a number of snagging issues and have experienced ongoing prevarication from Gregor's tradespeople attending to address the problems. The worst is a washbasin problem for which we have had four visits to our house without a satisfactory resolution, and even following the complaints procedure has so far failed to resolve it. The manager from the estate development company supports us and agrees the problem requires fixing - perhaps the fifth attempt may bring and end to this sorry saga. It is not an isolated incident as a previous engineer attended when we reported a problem with stiff shower valves. He informed us that the problem was insufficiently serious to meet the manufacturers' threshold for a complaint. So we went direct to the manufacturers with support from the estate development company. The manufacturers' engineer came out quickly and replaced two faulty valves without question.

We have a service plan with Gregor Heating & have also had a boiler from them in the past at a previous property which we were very happy with, so naturally when our old boiler needed replacing we turned to Gregor for help. They looked after us from start to finish; we had the boiler area surveyed to ensure we had a compatible boiler replacement and kept us within budget without compromising on boiler efficiency. On the day, the engineers were so kind & helpful. They did the job with care & attention with minimal disruption & nothing was too much trouble. We changed our mind on which wall controllers we wanted on the day of install - from battery operated to electric - the engineer rang the office & a member of the Gregor team drove over especially to deliver them. The job was finished on time. The engineers showed me how to operate the boiler and wall switches before they left & didn't leave until they were happy I understood the process. The day couldn't have gone any smoother. The boiler comes with a 10 year Guarantee and we have peace of mind that Gregor will be there to assist with the maintenance/should we need to call them out.