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Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
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4.9
339 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended
Recommended
by 99% of customers
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Prompt and professional
Customer Service
Quality
Value
Only one word to describe the service - excellent.
Alan, NorfolkPosted on 08/12/2017, work completed 08/12/2017
Recommended
Excellent Service
Customer Service
Quality
Value
Move over 2 days went like clockwork.
Graham, BerkshirePosted on 06/12/2017, work completed 06/12/2017
Recommended
Excellent service, super efficient
Customer Service
Quality
Value
Highly recommend Hadley & Ottaway. Super efficient and friendly service. Felt very supported throughout the entire removal process.
Marie, PerthshirePosted on 04/12/2017, work completed 04/12/2017
Recommended
Prompt, pleasant, professional
Customer Service
Quality
Value
From the office staff, the surveyor to the removal team, everyone was friendly, efficient, prompt and obliging. Would have no hesitation in recommending them to anyone.
Patricia, NorfolkPosted on 28/11/2017, work completed 28/11/2017
Recommended
Exceptional service
Customer Service
Quality
Value
The team arrived promptly in livery. They gave us their utmost and were organised and thorough. Precious items were bubble-wrapped. Not one item from any of the boxes was chipped, damaged or scratched. Timing was perfect thanks to extreme vigilance and hard work of all concerned. Everything Hadley & Ottaway had promised was delivered.
Richard, NorfolkPosted on 20/11/2017, work completed 20/11/2017
Recommended
Excellent service
Customer Service
Quality
Value
Good provision of packing cartons at the right time. Very good wading of the van over the two days. Prompt arrival at new home, prompt collection of emptied packing cartons, very good value for money.
Anthony, CambridgeshirePosted on 15/11/2017, work completed 15/11/2017
Recommended
Highly recommended on all counts.
Customer Service
Quality
Value
Highly professional, friendly and helpful - what more could one ask for. Nothing was too much trouble, I felt safe in their hands.
Bernice, West YorkshirePosted on 13/11/2017, work completed 13/11/2017
Recommended
Excellent service
Customer Service
Quality
Value
Very professional, very friendly willing to help re arrange move dates and really calm! I would always use Hadley & Ottoway.
Alex, NorfolkPosted on 26/10/2017, work completed 26/10/2017
Recommended
Outstanding service
Customer Service
Quality
Value
Outstanding service from 1st enquiry until last item moved!! Employees were careful considerate polite & extremely respectful when handling our possessions. This was the 4th move in 4 years completed by Hadley & Ottoway and we have never had any reason to be unhappy with service.
Lyndsey, NorfolkPosted on 25/10/2017, work completed 25/10/2017
Recommended
Brilliant job
Customer Service
Quality
Value
It's said to be one of the most stressful things to do - moving house. The team managed to make it almost enjoyable.
Brenda, NorfolkPosted on 20/10/2017, work completed 20/10/2017