Endorsed by Which?

Hadley & Ottaway Limited

4.9

339 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
339 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
My review
Customer Service
Quality
Value
Very friendly and professional team. Highly recommend them.
Michael, Suffolk Posted on 19/10/2017 , work completed 19/10/2017
Excellent service
Customer Service
Quality
Value
Everything from start to finish was excellent. The guys who moved us were professional, courteous and couldn't do enough to help make our move go as smoothly as possible. Highly recommended.
Jackie, Norfolk Posted on 16/10/2017 , work completed 16/10/2017
Brilliant Job
Customer Service
Quality
Value
Very professional service, can't fault them. Staff all very friendly and efficient.
Which? Trusted Traders Consumer Posted on 12/10/2017 , work completed 12/10/2017
Excellent job
Customer Service
Quality
Value
Couldn't fault them. From beginning to conclusion H & O displayed efficiency, competence, utmost care and consideration and friendliness. Professionalism at it's best... and that includes the time of initial booking.
Pamela Posted on 06/10/2017 , work completed 06/10/2017
Excellent from start to finish.
Customer Service
Quality
Value
Excellent service from start to finish, including secure storage. Friendly and efficient staff made the whole process stress-fee.
Susan, Tyne and Wear Posted on 04/10/2017 , work completed 04/10/2017
Professional brilliant work
Customer Service
Quality
Value
A well organised two day packing and move, used one day for prepacking boxes. Arrived the next day, departed fully loaded (6 bed property) , 2 packers day one and four on day two, all very professional, pleasant personalities, smoothly executed throughout. Highly recommended and will certainly use again.
Peter, Suffolk Posted on 29/09/2017 , work completed 29/09/2017
Professional, quick and super helpful
Customer Service
Quality
Value
I would not hesitate to recommend them to anyone. They made our moving experience a lot less stressful. They were super friendly, helpful, professional, efficient and mega quick!! We were just so impressed with their service.
Rianne, Norfolk Posted on 27/09/2017 , work completed 27/09/2017
Excellent job
Customer Service
Quality
Value
They came and loaded our property on 26.09.17. The van was then driven, unloading took place the next day. Everything was done in a professional manner by a team of two who could not have been more helpful, careful, and considerate. This has been the second time we have used them and that tells you everything.
Peter, Hertfordshire Posted on 26/09/2017 , work completed 26/09/2017
Prompt and professional
Customer Service
Quality
Value
Everyone from office staff to removers on the day were friendly, helpful and very professional. I will use them again and cannot praise them highly enough.
Patricia, Norfolk Posted on 26/09/2017 , work completed 26/09/2017
Fantastic move
Customer Service
Quality
Value
A truly great experience, friendly, excellent removal in a timely way.
Jackie, Norfolk Posted on 20/09/2017 , work completed 20/09/2017