Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Prompt and Exceptional
Customer Service
Quality
Value
Cannot praise the crew highly enough. Nothing was too much trouble. Polite and very good.
Michael, Norfolk Posted on 10/07/2017 , work completed 10/07/2017
First Class
Customer Service
Quality
Value
This was my second move with company. As before all round excellence. Professional!!
John, Norfolk Posted on 03/07/2017 , work completed 03/07/2017
Excellent service
Customer Service
Quality
Value
I have moved home twice with Hadley Ottaway and used their storage facility. Their service is first class and the delivery staff are excellent.
Happy Customer Posted on 01/07/2017 , work completed 01/07/2017
Professional service
Customer Service
Quality
Value
From initial survey appointment to actual move was provided with informative & professional service by Hadley & Ottaway Ltd. They did everything they said they would in the time frame they said they would. Removal guys on the day super efficient, pleasant & polite.
Julie, Norfolk Posted on 23/06/2017 , work completed 23/06/2017
Professional, yet personal service
Customer Service
Quality
Value
The service that Hadley an Ottaway gave us was of the highest quality - from booking, the office team to the completion of the removals. Every person that I met was professional and efficient, yet really seemed to care about my move.
Which? Trusted Traders Consumer Posted on 09/06/2017 , work completed 09/06/2017
Cheerful & efficient
Customer Service
Quality
Value
Efficient cheerful service. Happy to help and careful with the move.
Lynda, Norfolk Posted on 05/06/2017 , work completed 05/06/2017
Excellent service
Customer Service
Quality
Value
Very professional. Made the move very easy. Good time keeping and excellent service. Nothing too much trouble.
Christine, Suffolk Posted on 05/06/2017 , work completed 05/06/2017
Excellent job
Customer Service
Quality
Value
The staff were very polite, respectable and prompt. They work quickly and safely getting the job done.
Tamsin, Norfolk Posted on 27/05/2017 , work completed 27/05/2017
Professional and courteous.
Customer Service
Quality
Value
Could not fault service or politeness of crew. Our belongings had been in store with Hadley & Ottaway for over twelve months, yet everything came out undamaged and looking very clean and tidy. Delighted to recommend.
Paul, Suffolk Posted on 25/05/2017 , work completed 25/05/2017
Excellent service
Customer Service
Quality
Value
This was the second time in a two year period that H & O moved us- first into temporary accommodation & second into a yet to be finished self-build. The packing and moving went smoothly and they gave good advise for longer term self-storage. Patient with us needing to keep boxes!
Which? Trusted Traders Consumer Posted on 25/05/2017 , work completed 25/05/2017