Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Efficient & Friendly
Customer Service
Quality
Value
Second time we've used Hadley & Otto way. Very efficient team. Arrived on time, courteous, friendly, nothing broken.
Kerry, Norfolk Posted on 25/05/2017 , work completed 25/05/2017
Prompt & Professional
Customer Service
Quality
Value
Excellent work - Team was on time, friendly & professional, cared about the job and worked very hard. It was one of those hot days and they didn't let up. All round, very good job.
Anthony, Norfolk Posted on 24/05/2017 , work completed 24/05/2017
Fantastic job
Customer Service
Quality
Value
The guys who moved us did so quickly, carefully and with great humour. Carpets, stairs etc protected also doors. Very impressed.
Marylynne, Northamptonshire Posted on 17/05/2017 , work completed 17/05/2017
Excellent job
Customer Service
Quality
Value
Team were great, efficient and helpful, no damages at all.
Which? Trusted Traders Consumer Posted on 11/05/2017 , work completed 11/05/2017
Excellent.
Customer Service
Quality
Value
Very friendly, flexible, no issues.
Carol, Norfolk Posted on 11/05/2017 , work completed 11/05/2017
Perfect balance of professional & friendly
Customer Service
Quality
Value
Moving house is stressful but Hadley & Ottaway's perfect balance of professionalism and friendliness made such a difference. I would have no hesitation in recommending them - in fact we have been telling everyone how impressed we were.
Stuart, Norfolk Posted on 10/05/2017 , work completed 10/05/2017
Fabulous job
Customer Service
Quality
Value
From the beginning of the job to the end, The men were: Friendly, Professional, Helpful, Competent & hard working.
Sue, Norfolk Posted on 09/05/2017 , work completed 09/05/2017
My review
Customer Service
Quality
Value
Hadley & Ottaway arrived promptly and carried out the work to a high professional standard in a timely manner. 3
Jacqueline, Norfolk Posted on 09/05/2017 , work completed 09/05/2017
All you could wish for'.
Customer Service
Quality
Value
Arrived head of time. Courteous and approachable. Flexible and efficient. Careful and considerate.
Patrick, Norfolk Posted on 26/04/2017 , work completed 26/04/2017
Excellent
Customer Service
Quality
Value
Excellent in politeness & manners. Care taken with furniture.
Linda, Suffolk Posted on 22/04/2017 , work completed 22/04/2017