Heatable

Really top service - quality/speed/price. Would definitely recommend, indeed I have recommended to friends and colleagues

Needed a replacement boiler as my 13 boiler was leaking and I decided it was past its usefulness. I researched a more energy efficient boiler and decided the best was a Worcester Bosch. Once I had checked out the price I looked for someone to supply and fit. The most competitive were Heatable who also had some excellent reviews. I went online at 16:00 and looked for a fitting date and lo and behold it was 9:00 the following day! I booked and paid for it and true to their word turned up with the boiler. Magnaclean and in-line water softener and fitted it in a few hours. Total satisfaction and would not hesitate to recommend not just Heatable but the Worcester Bosch boiler.

Their sales team are incredibly friendly and helped through the whole process. The fitters showed up right on time and finished the install that day. Great service.

Having trusted Which's recommendation I arranged a new boiler installation from Heatable. Absolutely appalling initial installation. Scruffy, messy and significant damage caused by sub-contractors who couldn’t care less. Very slow to begin rectifying problems. Several revisits needed to resolve primary issues. From that point on, emails were ignored. The roof is now leaking from flu installation. Tried to give them the benefit of the doubt, but overall, very poor.

I didn't have a good experience with Heatable. - The engineer was late, and didn't communicate until after the agreed arrival window had passed - The engineer was messy and careless. They left mortar sprayed over the walls and ceiling; were going to leave holes in the external wall until I asked them to fill them; stood on parts of the boiler during installation; did not install the products I had ordered and paid for; installed the thermostat receiver in a place where it wouldn't have worked; let a stranger into my home while I was out for half an hour, and allowed them to wait in my living room until I got back (someone who was looking for a room to rent); and finally asked if they could sign the completion documents on my behalf because their phone had run out of battery. - To their credit, Heatable did agree to refund the products which hadn't been installed and sent another engineer to replace the damaged cover and 'audit' the installation. This engineer told me the boiler should work OK but it had been installed messily with poor soldering. - At no point in a 20-minute conversation did Heatable offer an apology, until I suggested it might be appropriate. Even then, the aftersales agent was quite stroppy when I described the experience as an example of poor service, bizarrely maintaining they had provided a good service. I was attracted to Heatable by the offer of spreading the cost over time. I now wish I had found a local engineer and paid up front.

After researching many boilers and getting various quotes I decided on Heatable to replace my old boiler. They were the most helpful, practical and friendly when I needed advice on which boiler to go for and they were not at all pushy. Their prices were competitive. The information and communication upfront was clear and simple. They put me in touch with the local engineer who was to fit the boiler. He was amazing! He turned up on time, worked all day in a heatwave in my attic, covered his shoes, laid down dust cloths, left the workspace tidy and clean and patiently went through the control system at the end of the day until we understood it. Heatable stayed in touch and have contacted me since to check I am happy. The Worcester Bosch 4000 boiler has a ten year guarantee with the manufacturer but Heatable have told me not to hesitate to contact them first if anything goes wrong or I need advice. From start to finish, I cannot recommend this company enough.