We employed Jim to install new radiators throughout our 1990s bungalow and to replace our old hot water tank with a new Mixergy cylinder. Jim impressed us with his knowledge and evident expertise from the first meeting. He discussed the work, made copious notes and soon provided us with a very detailed quote. Once agreed, he booked us in with a definite date – and stuck to it (so different from our experience with other people). On the job, Jim arrived on time with his team, got down to work and they put in over an eight hour day on both occasions. The jobs were fiddly, for example, our radiator pipework was microbore and fixed into a concrete floor. Also, it was the first time Jim had fitted a Mixergy tank in situ (he is an ‘approved’ installer), so this job was also a challenge. We were extremely pleased with the finished results for both projects. We would not hesitate to recommend Jim. He turns up on time, does what he says he is going to do, takes pride in his work, is a considerate and tidy worker and - what we really appreciated - he communicates brilliantly! Jim always responds to calls, texts etc. and, if you leave a message, will phone you back practically immediately. This is such a refreshing change! We know Jim goes ‘over and above’ to ensure his clients are warm and content. Jim is not only an excellent plumbing and heating engineer – he is a true gent. Thanks Jim!