I had confidence in Jim's ability and felt safe from start to finish because he is a Which? Trusted Trader. He quickly arranged a free survey and arrived on time 15 minutes later! Before entering my home he produced his ID photo card and Which? Trusted Trader credentials without me asking. He explained simply and clearly the various types of boilers and systems and drew a diagram of my existing system to give me a clearer understanding. We discussed various options based on my needs and he gave me impartial information about each. I was happy to accept Jim's recommendation for the Ideal Logic Max Heat 18 Boiler. The installation was problematic throughout due to lack of maintenance of my central heating system and cowboy repairs. However, by sheer grit and determination Jim overcame all the difficulties. Every time a problem arose he just kept going until he managed to get it sorted regardless of how long it took. He took no breaks, despite my efforts to get him to do so, but was glad of frequent mugs of tea. Jim's expertise, experience and efficiency was very evident. He was always punctual and cleared up afterwards. Although the work took many hours longer than he had anticipated due to the many problems his quotation remained the same, for which I was so relieved and grateful. On completion of the work I quickly received all paperwork - documents, certificates, receipts etc. I have no hesitation in highly recommending Jim Mercer from MTS (11/10!)

I can not recommend Jim Mercer of MTS Plumbing and Heating more highly. I contacted Jim last week about fitting some radiators, which had been removed by a different plumber, Jim is a no nonsense, straight talking man. This job has been scheduled for a later date. On Saturday I came home after only 3 hours away from home to find a suspected burst pipe and water throughout the ground floor of the bungalow and the bathroom ceiling was collapsed. After turning off the water, I didn’t hesitate to call Jim who agreed to come straight away. Following a call to my insurance company they advised me I was covered for their own emergency plumbing company. This home emergency plumber arrived and advised me he didn’t have a ladder or as the loft isn’t fully boarded, it was unsafe for him to locate the leak and duly left. Once again I called Jim. Jim located the leak and even spoke to my insurance company, ensuring they realised the seriousness of the situation. Jim has supplied me with a report that the whole system needs to be checked for any further badly fitted joint work, as the property is only 5 years old I have taken this up with the builder. I have just received a follow up call from Jim, his work and knowledge can’t be bettered. If you want first class service, MTS plumbing and Heating is the go to company and will be mine for all my plumbing and heating.

I would highly recommend this trader as the work he carried out was excellent and speedy. He installed a new Ideal boiler, removed the old one and put a new flue up through the roof. He also set up the Ideal Touch App so I can access the boiler wherever I am and switch it on/off, amend settings etc. He explained everything as he went along, so I knew what was going on all the time. As I said before the work was done very quickly and cleanly. He and his colleague were both very nice people, hence I have no problem in highly recommending him.

We needed to replace our old boiler which was firmly encased in a built in kitchen cabinet with difficult access to gas and water pipework and a boxed in flue. Jim was realistic about the potential problems of the job but also keen to make the new installation work for us in a practical and aesthetic sense. His quote arrived promptly and was clear and detailed. The work was completed to the agreed schedule and budget and included patching up paintwork and cabinetry that had been necessarily removed to complete the job. Relevant certificates, guarantees and building regulations paperwork were all received within a couple of days of completion.

We were immediately impressed with Jim's technical knowledge when he came to evaluate the job - on the same day we'd researched possible heating engineers. He spent a considerable time going over everything in depth and detailing all the options in a clear and impartial manner. His prompt written and fairly-priced confirmatory quotation was again clear and detailed and we had no hesitation in selecting MTS for the job. He and his assistant, Gabi, arrived at 08.15 on the day and worked tirelessly and continuously until 17.00, not even stopping for lunch but just welcoming mugs of tea (and biscuits for Gabi!) whenever offered. Whenever a problem arose they were not satisfied until it was resolved and returned the following day to ensure all was well and carry out one or two tweaks. Jim dealt meticulously with all documentation, guarantees, etc. We would recommend him without reservation.

Jim Mercer responded quickly to the initial problem that my old boiler would not fire up. I was fairly certain that the problem was serious. After working on the boiler and making a temporary repair we had a discussion and agreed that the only real solution was a new boiler. Without any pressure he explained all the options giving me a careful cost breakdown. We fixed on a day for the work and he emailed me the day before, giving me the time that he would arrive with his assistant - he arrived to the minute. The work was carried out quickly and very efficiently. I expected that. But the care with which they treated my property and the desire to have me understand exactly what they were doing was beyond my expectations. Jim sorted out the paperwork. An experience that I could have found to be very worrying turned out to be a pleasure. A I know that Jim is available should I have any Questions in the future.

Having been told we needed a new boiler, Jim was able to come round on the same day and provide a highly competitive quote. Jim was able to book us in for the same week and installed a new boiler for us with minimal mess and spent time explaining the installation with us. We would highly recommend Jim for any future jobs.

Our Boiler broke and needed advice. Called Jim and he came and saw us that evening. He gave us a fantastic quote for new boiler and due to our emergency, he managed to get it all installed within a week. Jim advised us on the boiler we need and explained all the benefits. Jim also went through how the boiler works and kept us up to date with his progress. There was minimal disruption on the day of fitting. Clean and tidy worker. Very please with his work, Would recommend Jim to anybody. Thank you

From the start Jim was open & honest about price & difficulties but quietly overcame all obstacles & delivered a good job on time & price as quoted.