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Endorsed by

Which

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Trusted Traders

MTS Plumbing & Heating Services

Profile thumb mts logo

4.9

31 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

This business has not added a description yet.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas safety testing and inspection
    • Immersion Heaters
  • Plumbers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • lpg
    • boiler finance

Customer reviews

4.9
31 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Installing gas central heating
Customer Service
Quality
Value
Replacing old hot water only boiler with new combi one installing radiators. We were thinking about replacing our horrible night storage heating with proper one for a while. Jim's quote was better than others and he seemed being nice person. We were 100% right! From the beginning to finish everything was perfect. Jim's commitment exceeded our expectations. There were some difficulties regarding installing pipework, but was resolved successfully, despite horrible access! The job has been finished one day earlier than scheduled! I can highly recommend Jim and will use his services in the future.
Customer in Devon Posted on 29/07/2020 , work completed 23/07/2020
Excellent replacement of gas combi boiler
Customer Service
Quality
Value
Jim did a superb job in researching, sourcing and fitting a boiler in our holiday lodge. He kept us informed about the options available and helped us to make the most suitable choice. We were not staying at the lodge due to lockdown, but he rang to update us on each day he was working. He also kindly visited the lodge when we were able to go down in order to explain how to operate it. Overall he is a pleasant and efficient tradesman and I would certainly recommend him very highly to others.
Customer in Wiltshire Posted on 16/07/2020 , work completed 10/06/2020
Replacement of combi boiler
Customer Service
Quality
Value
Mr Mercer replaced an existing combi boiler in a house in Topsham, Devon with a new Ideal boiler. I found Mr Mercer to be very knowledgeable and experienced in the installation of combi boilers. The work was briskly carried out and completed in one and half days. The price was fair and I can recommend Mr Mercer for this type of work.
Customer in Hertfordshire Posted on 14/12/2019 , work completed 29/11/2019
New boiler and radiators
Customer Service
Quality
Value
Jim installed a new boiler, removed old hot water tank, decommissioned cold water tanks in loft.This was all done on schedule and within the price quoted. He is a straight talking gentleman and true to his word. I had not hesitation to leave him alone to carry out the work.
Customer in Devon Posted on 19/10/2019 , work completed 18/10/2019
Great success with difficult boiler installation
Customer Service
Quality
Value
I had confidence in Jim's ability and felt safe from start to finish because he is a Which? Trusted Trader. He quickly arranged a free survey and arrived on time 15 minutes later! Before entering my home he produced his ID photo card and Which? Trusted Trader credentials without me asking. He explained simply and clearly the various types of boilers and systems and drew a diagram of my existing system to give me a clearer understanding. We discussed various options based on my needs and he gave me impartial information about each. I was happy to accept Jim's recommendation for the Ideal Logic Max Heat 18 Boiler. The installation was problematic throughout due to lack of maintenance of my central heating system and cowboy repairs. However, by sheer grit and determination Jim overcame all the difficulties. Every time a problem arose he just kept going until he managed to get it sorted regardless of how long it took. He took no breaks, despite my efforts to get him to do so, but was glad of frequent mugs of tea. Jim's expertise, experience and efficiency was very evident. He was always punctual and cleared up afterwards. Although the work took many hours longer than he had anticipated due to the many problems his quotation remained the same, for which I was so relieved and grateful. On completion of the work I quickly received all paperwork - documents, certificates, receipts etc. I have no hesitation in highly recommending Jim Mercer from MTS (11/10!)
Averil Posted on 17/09/2019 , work completed 19/09/2005
Beyond 5 Star Service
I can not recommend Jim Mercer of MTS Plumbing and Heating more highly. I contacted Jim last week about fitting some radiators, which had been removed by a different plumber, Jim is a no nonsense, straight talking man. This job has been scheduled for a later date. On Saturday I came home after only 3 hours away from home to find a suspected burst pipe and water throughout the ground floor of the bungalow and the bathroom ceiling was collapsed. After turning off the water, I didn’t hesitate to call Jim who agreed to come straight away. Following a call to my insurance company they advised me I was covered for their own emergency plumbing company. This home emergency plumber arrived and advised me he didn’t have a ladder or as the loft isn’t fully boarded, it was unsafe for him to locate the leak and duly left. Once again I called Jim. Jim located the leak and even spoke to my insurance company, ensuring they realised the seriousness of the situation. Jim has supplied me with a report that the whole system needs to be checked for any further badly fitted joint work, as the property is only 5 years old I have taken this up with the builder. I have just received a follow up call from Jim, his work and knowledge can’t be bettered. If you want first class service, MTS plumbing and Heating is the go to company and will be mine for all my plumbing and heating.
Customer in Devon Posted on 16/09/2019 (Reviewer did not use service)
A dedicated plumber
Customer Service
Quality
Value
Jim Mercer came to my rescue I needed a new boiler fast and that's what I got, Jim heard I needed one called to see me sized up the job ordered one and within days it fitted and up and running, from day one Jim dedicated himself to getting the job done. I didn't make it easy for him no matter what obstacle I put in front of him [ not that I meant to ] he overcame it nothing seemed to faze him as long as he got a cup of tea he just carried on, within two days the job was done, he had to reroute all the pipes drilling through several walls he never stopped, he took out the old boiler bricked up the holes left by it and always cleaned up after himself, thank you Jim for a job well done, highly recommended top man 10/10.
Customer in Devon Posted on 15/08/2019 , work completed 14/08/2019
New Boiler
Customer Service
Quality
Value
I would highly recommend this trader as the work he carried out was excellent and speedy. He installed a new Ideal boiler, removed the old one and put a new flue up through the roof. He also set up the Ideal Touch App so I can access the boiler wherever I am and switch it on/off, amend settings etc. He explained everything as he went along, so I knew what was going on all the time. As I said before the work was done very quickly and cleanly. He and his colleague were both very nice people, hence I have no problem in highly recommending him.
Customer in Devon Posted on 25/07/2019 , work completed 24/07/2019
Tricky boiler replacement carried out very effectively
Customer Service
Quality
Value
We needed to replace our old boiler which was firmly encased in a built in kitchen cabinet with difficult access to gas and water pipework and a boxed in flue. Jim was realistic about the potential problems of the job but also keen to make the new installation work for us in a practical and aesthetic sense. His quote arrived promptly and was clear and detailed. The work was completed to the agreed schedule and budget and included patching up paintwork and cabinetry that had been necessarily removed to complete the job. Relevant certificates, guarantees and building regulations paperwork were all received within a couple of days of completion.
Customer in Devon Posted on 21/07/2019 , work completed 18/07/2019
Installation of new heat only LPG boiler, pump, etc.
Customer Service
Quality
Value
We were immediately impressed with Jim's technical knowledge when he came to evaluate the job - on the same day we'd researched possible heating engineers. He spent a considerable time going over everything in depth and detailing all the options in a clear and impartial manner. His prompt written and fairly-priced confirmatory quotation was again clear and detailed and we had no hesitation in selecting MTS for the job. He and his assistant, Gabi, arrived at 08.15 on the day and worked tirelessly and continuously until 17.00, not even stopping for lunch but just welcoming mugs of tea (and biscuits for Gabi!) whenever offered. Whenever a problem arose they were not satisfied until it was resolved and returned the following day to ensure all was well and carry out one or two tweaks. Jim dealt meticulously with all documentation, guarantees, etc. We would recommend him without reservation.
Customer in Devon Posted on 14/05/2019 , work completed 08/05/2019