Endorsed by Which?

West Norfolk Glass Ltd

4.9

51 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–16:00
  • Saturday 08:00–12:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Established in 1967 and founding members of the Glass and Glazing Federation, we are a Which? Trusted Trader since 2019 and experts in quality double glazing windows, doors and conservatories.

As a second-generation family firm, we've been helping Norfolk's homeowners to improve their properties for 56 years and our business has developed alongside the evolution of the double-glazing industry.

We now provide a wide range of high-quality glazing products for customers across East Anglia including industry leading products such as Bygone vertical sliding sash windows, secondary glazing for period and listed buildings, contemporary aluminium frames, bi-fold doors and conservatory replacement roof systems.

All of our installations come with a minimum 10-year insurance-backed guarantee and we are proud to be our customers' first choice for replacement glazing.

What we do

  • Glaziers

    • Aluminium Windows
    • Double glazing installation
    • Double glazed units
    • Sash windows
    • Timber windows
    • UPVC Windows
    • Double glazing repair
    • Glass boarding up and replacement
    • Replacement window services and repairs
    • Stained glass
    • Triple Glazing
    • Window consultants
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • ​Aluminium doors
    • Composite doors
    • UPVC doors
    • Orangeries
    • Bi-fold doors
    • French doors
    • Front door
    • Patio doors
  • Roofers

    • Roofline
    • Cladding
    • Guttering, fascias and soffits
    • Conservatory roof conversions
  • Building construction contractors

    • Porches
    • Canopy
  • Conservatories

    • Conservatory Roof replacement
    • Conservatory repairs
    • conservatory roof conversions
    • conservatory roof insulation
    • Sun Lounge
  • Builders

  • Scaffolds and work platform erectors

  • Garage door repairs and installation

  • More Services

    • cladding
    • lantern lights
    • orangeries

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
51 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
A very professional job
Customer Service
Quality
Value
West Norfolk Glass replaced all the glazing and roof to one conservatory and replaced an old polycarbonate roof to a second conservatory room. They were very professional and helpful, from the initial quote to the final installation. Installation started on the day quoted and was completed with the time period estimated. The installation team was excellent, always keeping us informed on what they were doing and programming the work so as to cause the least disruption. We are very pleased with the result and would not hesitate to recommend them.
Customer in Norfolk Posted on 14/01/2021 , work completed 18/12/2020
Satisfied customer
Customer Service
Quality
Value
I chose West Norfolk Glass Ltd because I had used them before and was completely satisfied with their attention to detail. Our recent full replacement windows and door purchase went without problems and was completed in accordance with the agreed cost and programme.
Customer in Norfolk Posted on 13/01/2021 , work completed 09/12/2020
Excellent work
Customer Service
Quality
Value
Company arrived on date given, the two installers were very polite and removed my old front door. New double door installation was very smooth and professional, completed in one day, area was left clean and tidy. Communication was excellent. There was a small issue a couple of days after the installation, however, this was rectified straight away.
Customer in Norfolk Posted on 08/01/2021 , work completed 15/12/2020
We had the 'A' Team
Customer Service
Quality
Value
Our installer's were the best despite a protracted installation due to pandemic restrictions. They were professional, tidy and very helpful. We have no hesitation in recommending WNG to friends and neighbours and have in fact done so.
Customer in Norfolk Posted on 22/10/2020 , work completed 01/09/2020
Two small fittings
Customer Service
Quality
Value
Two separate 'small' fittings this year - toilet window and front door/frame. [Total windows and side door refit some years ago] Excellently done. Thank you!
Customer in Norfolk Posted on 21/10/2020 , work completed 20/10/2019
Excellent!
Customer Service
Quality
Value
We have used West Norfolk Glass before and have always found them to be very helpful and professional. We did request the same installer (Richard) who had carried out our previous work as we have always had a good working relationship with him. He arrived, as arranged, together with two other colleagues, they completed the work to a very high standard. One piece of glass had arrived incorrectly cut but this was reported immediately and duly arrived and was fitted in a couple of days. This did not trouble us at all as a temporary panel was fixed until the correct panel arrived. We think that the work was carried out in an extremely professional manner and we would not hesitate to recommend West Norfolk Glass to others.
Ron in Norfolk Posted on 07/09/2020 , work completed 04/09/2020
Great service, great company
Customer Service
Quality
Value
We had all new windows & doors which was completed in a timely fashion. The quality of the windows & the service we received was second to none. Everything was thoroughly cleaned after the workmen had finished, you wouldn’t have even known they had been. A special thank you to Dean & Ryan for all their work. Highly recommend.
Customer in Norfolk Posted on 02/09/2020 , work completed 28/08/2020
Faultless
Customer Service
Quality
Value
Extremely happy with the work which was carried out efficiently and everything was explained clearly as work progressed.I would definitely recommend this company and the the excellent service and workmanship.
Dorothy Posted on 21/07/2020 , work completed 13/07/2020
New Front Door beautifully intalled
Customer Service
Quality
Value
West Norfolk Glass Ltd has a most useful door design tool on its website so we were able to create the appearance of the door of our choice without any fuss or time constraint. When the salesman arrived he was very helpful and confirmed the design and materials chosen were suitable for our installation after explaining the pros and cons of what was available. He calculated the final price and left a detailed copy of the order. This was followed a few days later by a brief visit from a surveyor who confirmed all the measurements. A date for the installation was set but this had to be postponed due to Covid-19 restrictions. As soon as the restrictions were lifted and work resumed a new date was agreed. A polite team of two fitters arrived on time and very efficiently removed the old door and frame allowing me to retrieve the brass furniture. As the new door was being completed we compared the old doorknob with the new one and decided to fit the reclaimed and polished one. This change was accepted and managed without any fuss, the new knob being returned with the fitters. All together a very efficient, good quality service that could not be faulted at any stage.
Peter - Customer in Norfolk Posted on 10/07/2020 , work completed 22/06/2020
No fuss/ no mess
Customer Service
Quality
Value
Excellent service tradesmen carried out works with very little fuss and no mess. Excellent quality products.
Customer in Norfolk Posted on 28/02/2020 , work completed 16/12/2019