Endorsed by Which?

F Smith & Son (Croydon) Ltd

4.9

156 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

F. Smith & Son is a family run removal company that has been operating in South London since 1930.

We offer a personal and professional service within all sectors of the removal industry, with all our staff undergoing extensive training and CRB checks to give peace of mind that your goods are in safe hands. Every move no matter how large or small will have a foreman assigned, to sucessfully guide your move from beginning to end.

We offer a full range of Domestic and Commercial relocations within the UK and Worldwide.

Visit our website today for full details of all services offered.

www.fsmithandson.co.uk

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • packing
    • materials
    • commercial services
    • crates

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
156 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent job
I relocated from Croydon to Southwell in Nottingham. Rhys, Charlie and John loaded the removal van in a couple of hours. I was very impressed with how quick they were while at the same time being considerate of my possessions. All 3 of them were friendly, courteous and it felt like I was talking to one of my family. I was very comfortable with them. Rhys and Charlie did the journey, unloaded most and returned promptly before 8am the next morning to finish the job. They were very considerate where they were putting things, correct rooms etc which made it easy for me to start unpacking. I cannot praise Rhys and Charlie enough, in my opinion they went above and beyond my expectations. Well done boys, you were amazing and certainly deserve this review! I would have no hesitation in recommending F Smith removals.
Customer in Nottinghamshire Posted on 01/06/2026 (Reviewer did not use service)
The trader replied (on 04/06/2026)
Thank you for your wonderful review. We're delighted to hear that Rhys, Charlie, and John provided such a positive moving experience and exceeded your expectations. Your kind words and recommendation mean a great deal to the team, and we'll be sure to pass on your praise. We wish you every happiness in your new home!
Move from Bromley to Poole
Customer Service
Quality
Value
I did not exchange contracts until the day before i moved but F Smith & son kept my slot free without a deposit, which they did not have to do and I am extremely grateful. Lee, Jack and 2 other men loaded sll of our belongings very efficiently and politely. The next day they drove to Poole and Lee and Jack unpacked. They were incredibly helpful and professional and provided excellent service throughout. No breakages. I would definately reccomend.
Customer in Bournemouth, Christchurch and Poole Posted on 18/05/2026 , work completed 13/05/2026
The trader replied (on 04/06/2026)
Thank you for your kind review. We're delighted Lee, Jack, and the team made your move go smoothly, and we appreciate your recommendation. We wish you all the best in your new home!
Fast and with care
Customer Service
Quality
Value
We used F Smith & Sons to pack and move our home. From the very start, they were brilliant in the booking process, very clear and helpful. On the day, the packers and movers did a brilliant job, taking good care of our things, but also working fast which meant we were in and could settle quickly. Very impressed by it all!
Customer in Greater London Posted on 02/05/2026 , work completed 29/04/2026
The trader replied (on 18/05/2026)
Thank you for your wonderful feedback. We’re so pleased to hear you were happy with both the packing and moving service, and that the team helped make your move smooth and efficient. We really appreciate your kind words!
A job well done
Customer Service
Quality
Value
The removals team were booked for a same day removals and relocation of our residential property. They were flexible with arranging a quote visit, thorough in their questioning and really responsive over emails and calls. On the day, the team were very prompt and polite. The team of 3 made light work of the removals and offloading without issue. They were easy to work with and made the process a lot less stressful than it could have been. We were advised during the quote that F Smith & Son are a slightly more premium cost, although I’d say it is worth it from this experience. Would recommend!
Customer in Greater London Posted on 01/05/2026 , work completed 28/04/2026
The trader replied (on 18/05/2026)
Thank you for your fantastic feedback. We’re delighted to hear the team helped make your same-day move smooth and stress-free. We really appreciate your kind words about our service and professionalism, and we’re so pleased you felt the experience was worth it. Thank you for the recommendation!
Packing & Removal (Clapham to West Wickham)
Customer Service
Quality
Value
The whole F Smith experience was great, with super helpful staff, friendly and experienced. We had 17 years of stuff from a 4-bed house to move and the staff were all really excellent in helping us get packed the day before and move on completion day. Everything reached our new home safe and sound. There was a delay in getting the new keys, but the F Smith team were patient and got the job done. A 5* service, thanks.
Customer in Greater London Posted on 21/04/2026 , work completed 08/04/2026
The trader replied (on 18/05/2026)
Thank you for your lovely feedback. We’re so pleased to hear the team helped make your move a smooth one, even with the delay on completion day. It was our pleasure to assist with such a big move, and we truly appreciate your 5-star recommendation. Enjoy your new home!
An amazing team
Customer Service
Quality
Value
Thank you to everyone at F Smith and Sons who helped with my recent move to Somerset. From the initial video quotation to the support from the office and flexibility with my changing moving date, they made everything so less stressful. A special thank you to Benji, John and Tom who were professional, efficient and courteous when collecting and moving everything. An amazing team I would definitely recommend.
Customer in North Somerset Posted on 12/04/2026 , work completed 30/03/2026
The trader replied (on 18/05/2026)
Thank you for your lovely feedback. We’re so pleased we could help make your move to Somerset less stressful, and we’ll be sure to pass your kind words on to Benji, John and Tom. We really appreciate your recommendation and wish you all the best in your new home!
Great experience with F Smith and Son removals
From the first interaction, the team at F Smith and Som were outstanding. Moving house is obviously quite stressful, they were supportive, reassuring and went above and beyond to help me feel that everything was in place for my move. The team who supported me on the day (led by Dave) were absolutely excellent. Extremely polite., helpful, worked incredibly hard. Dave took every opportunity to help me see that everything would be fine when I was worrying about anything. All in all they were absolutely excellent I was a very happy customer.
Customer in West Sussex Posted on 10/04/2026 (Reviewer did not use service)
Marvellous movers!
Customer Service
Quality
Value
From the moment they came to quote on their service, carefully explaining the process to me, to the great experience of the actual moving day this company couldn't have done more to help with my move! Smith & sons' provisional booking system gave me huge peace of mind whilst waiting for an exchange date on the sale of my property. I had to reschedule my moving date countless times and was met with supportive and positive responses to every change of date with the company. I cannot thank them enough for helping to make what was a very fraught selling process simple in its final stages. On the removal day, the same thorough and professional service was provided by the staff, making it a truly relaxed and calm moving experience. Many, many thanks.
Customer in Greater London Posted on 28/03/2026 , work completed 19/03/2026
The trader replied (on 18/05/2026)
Thank you so much for your wonderful feedback. We’re delighted we could provide peace of mind and support throughout such a challenging moving process. It’s great to hear the team helped make the final stages and moving day as smooth and stress-free as possible. We truly appreciate your kind words and wish you all the best in your new home!
Marvellous!
Customer Service
Quality
Value
No-one stopped for a coffee break! The team arrived ahead of time. They packed speedily and carefully, and marked the boxes accurately. They arrived at my new home well ahead of time and waited patiently for completion. They were helpful and courteous throughout.
Customer in Greater London Posted on 02/03/2026 , work completed 11/02/2026
Excellent and Professional Service
Customer Service
Quality
Value
The team arrived on the first day of 4 at the time advised, the 2 guys, Con and Jason who were friendly, professional and helpful, nothing was too much spent the day packing our home up, Con and Jack returned the next day to continue the packing and loading of the vehicles, on the third day Con and Jack returned to load the last items and to drive to our new property in Lincolnshire. They arrived with the 2 vehicles and we had to wait whilst the other family finished loading and left. Con and Jack unloaded the essentials and emptied the small vehicle, then left for the day. The boys returned as advised at eight in the morning and worked extremely hard, not stopping until they had finished unloading the main removal vehicle, they were at all times friendly, helpful, courteous, professional and hardworking, they would do anything they were asked. The three guys looked after all of our belongings as if they were their own and very respectful not only to our belongings but also to us. We would recommend F Smith and Son (Croydon) LTD to everyone who needs to use a removal company, they are extremely reliable, helpful, courteous and professional, the guys who attended on all 4 days are a credit to the company. The process when obtaining the initial quotation from the company was also a pleasure as the gentleman who attended was also very polite, respectful and professional, he also made us feel at ease with what would happen and what to expect from start to finish. Highly recommend
Customer in North East Lincolnshire Posted on 15/02/2026 , work completed 30/01/2026