Trust Electric Heating Ltd

Just had new electric radiators installed by Trust to replace old storage and panel heaters. Install team of Kostas and Corey arrived bang on time as advised and after a quick look round got straight to work. They took out all of our old heating units before installing the new ones and they also arrange disposal of the old equipment. Could not believe how quick and clean they were, it only took a few hours to carry out all of the work and they were constantly cleaning and tidying up as they worked. We were then given comprehensive instructions on the operation of the new units. The new units look great and we hope that they will prove to be more controllable and economic than our previous system. The whole procedure from survey all the way through to installation was extremely efficient and friendly and we would not hesitate to recommend Trust based on our experience.

Trust Heating supplied radiators to our beautiful village hall in East Harlsey. As a popular wedding venue, we wanted to enhance the comfort levels and the appearance of our main hall. The radiators look very impressive and we expect them to be very efficient. The initial contact with Scott was very informative and reassuring. The fitting team of Ben, Brice and Callum came when expected, fitted the radiators effectively, explained the use of the thermostat and app and left the hall clean and tidy. Each of the contractors used - plumber and electrician - were equally good. everyone arrived at the appointed time and did their job effectively and tidily. My only slight frustration was with communication in the early stages when it proved difficult to get a complete price for the job and I was not kept as well informed as promised. That aside I would be happy to recommend Trust and once my order was placed, the level of service was exceptional and above expectations.

I had a leaflet from Trust Heating through my door and was looking to supplement my current heating system. A surveyor came round and I was provided with a quote but there was no hard sell. I decided to go ahead with the installation. I was told the installers would arrive at 0800 and Ben and Brice arrived right on time. They were very efficient, clean and tidy with the installation fully explained before they left. As it is summer I cannot comment on the efficiency of the units but I have no doubt that I will not be disappointed.

Ben and Callum were the two guys who took out my old storage heaters and put in the new electric radiators. They were polite and friendly and did the whole job in a remarkably quick time. They left the flat in a tidy condition and took away all of their rubbish. I would recommend this company and look forward to using my new radiators when the cold weather comes.

A little bit of research on companies and technologies paid off. After a couple of different enquiries I had made a decision to go with Trust Electric Heaters. They did stand out from the start by transparency on technology and pricing. Absolutely no attempts to lure into something I didn't want or to scam, unlike others. Clear detailed description of technology, which only used by this company. It enabled me to do further research if I wanted to get more assurance. Team is exceptionally loyal to product, enthusiastic, believe in quality they deliver. Communications and customer service were excellent at all stages of the process, from initial call to installation day. Surveyor and installation team impressed with punctuality, which is a quality of professionals. Radiators were made on order very quickly, and they are beautiful! I had two out of eight in yellow colour, which light up the mood instantly. Beware, there are hundreds of colours and shades available, good luck making a quick choice! Installation day was exciting. Kostas and Callum were friendly, polite and efficient. 10 old storage heaters removed, 8 new heaters installed, checked, admin finished in designated time. Everything has been cleaned, whatever moved - put back in places, holes on the walls from old heaters filled and polished. Kostas done outstanding job on utilising socket for one of the heaters, quick thinking, very knowledgeable and delivers best result. I wish more people to find you!

Wanting to do my bit for climate change I asked Trust to come and carry out a survey of my two bedroom, 1985 cottage, half-terrace. I was relying on an expert to advise me about this move from an ageing gas system to an electric system. This involved eight electric radiators. What didn't happen was that an energy/thermal audit was taken by the surveyor. At that time my house was completely unsuitable for electric heating. Even though I retrofitted cavity wall and loft insulation and new double glazing replacing 1980s windows, this did not make the radiators viable to run. Over the winter of 20/21 my electricity bills were all but unaffordable because of the thermal inefficiency of the property. I dare not turn the thermostats up above 19%. The system was completely unsuitable for the property and Trust should have known this and advised me of it.

Ben and Brice fitted our new heating system today. They were lovely, friendly and very helpful. They worked very hard, left everything cleaned up and were very patient in showing us how to set up all the radiators. I would recommend them to anyone. The radiators look very good and we look forward to getting the full effect once the cold weather comes. Trust Electric kept us informed throughout the process and were always very helpful whenever we spoke to them. Great job.

I was most impressed with the work carried out by Trust Electrical heating suppliers. They were very professional from start to finish. Scott the director tried hard to fill my requirements and find me the best option for my needs and my home. He personally visited me twice and discussed options with me. He is clearly very knowledgeable about his craft. The installation was smooth and the 2 fitters were awesome. They did a great job and tidied up as they went. I was so happy with the job from start to finish. I have not had time to see how effective the radiators are as the weather has been hot, but Trust have guaranteed a constant temperature of 21 degrees. Thank you

We live in Shetland, so it was a leap of faith to use a company in Yorkshire to replace our old heating system. We were initially charmed by the lovely personal service from Olivia and Gia, who set up appointments, then impressed by Scott, who came to our property, gave advice on what was needed, and provided an estimate. The installation of six radiators was immaculately done by Ben and Brice, who consulted on the exact placing of each radiator. They left no mess whatsoever. We stripped out old night store radiators, and replaced with very elegant direct heat NEOS RADIATORS. We will have to change meter and tariff. Our power company estimates our bill will be cut by 70%. We are very impressed by the new control that we have over temperature in the house. Customer service throughout the process has been superb. When Scott was going to be twenty minutes late, we got a phone call giving us warning. Someone has done a great job of training all staff on customer service excellence, and the radiators appear to be state of the art. We would thoroughly recommend them to anyone.