Trust Electric Heating Ltd

A little bit of research on companies and technologies paid off. After a couple of different enquiries I had made a decision to go with Trust Electric Heaters. They did stand out from the start by transparency on technology and pricing. Absolutely no attempts to lure into something I didn't want or to scam, unlike others. Clear detailed description of technology, which only used by this company. It enabled me to do further research if I wanted to get more assurance. Team is exceptionally loyal to product, enthusiastic, believe in quality they deliver. Communications and customer service were excellent at all stages of the process, from initial call to installation day. Surveyor and installation team impressed with punctuality, which is a quality of professionals. Radiators were made on order very quickly, and they are beautiful! I had two out of eight in yellow colour, which light up the mood instantly. Beware, there are hundreds of colours and shades available, good luck making a quick choice! Installation day was exciting. Kostas and Callum were friendly, polite and efficient. 10 old storage heaters removed, 8 new heaters installed, checked, admin finished in designated time. Everything has been cleaned, whatever moved - put back in places, holes on the walls from old heaters filled and polished. Kostas done outstanding job on utilising socket for one of the heaters, quick thinking, very knowledgeable and delivers best result. I wish more people to find you!

Wanting to do my bit for climate change I asked Trust to come and carry out a survey of my two bedroom, 1985 cottage, half-terrace. I was relying on an expert to advise me about this move from an ageing gas system to an electric system. This involved eight electric radiators. What didn't happen was that an energy/thermal audit was taken by the surveyor. At that time my house was completely unsuitable for electric heating. Even though I retrofitted cavity wall and loft insulation and new double glazing replacing 1980s windows, this did not make the radiators viable to run. Over the winter of 20/21 my electricity bills were all but unaffordable because of the thermal inefficiency of the property. I dare not turn the thermostats up above 19%. The system was completely unsuitable for the property and Trust should have known this and advised me of it.

Ben and Brice fitted our new heating system today. They were lovely, friendly and very helpful. They worked very hard, left everything cleaned up and were very patient in showing us how to set up all the radiators. I would recommend them to anyone. The radiators look very good and we look forward to getting the full effect once the cold weather comes. Trust Electric kept us informed throughout the process and were always very helpful whenever we spoke to them. Great job.

I was most impressed with the work carried out by Trust Electrical heating suppliers. They were very professional from start to finish. Scott the director tried hard to fill my requirements and find me the best option for my needs and my home. He personally visited me twice and discussed options with me. He is clearly very knowledgeable about his craft. The installation was smooth and the 2 fitters were awesome. They did a great job and tidied up as they went. I was so happy with the job from start to finish. I have not had time to see how effective the radiators are as the weather has been hot, but Trust have guaranteed a constant temperature of 21 degrees. Thank you

We live in Shetland, so it was a leap of faith to use a company in Yorkshire to replace our old heating system. We were initially charmed by the lovely personal service from Olivia and Gia, who set up appointments, then impressed by Scott, who came to our property, gave advice on what was needed, and provided an estimate. The installation of six radiators was immaculately done by Ben and Brice, who consulted on the exact placing of each radiator. They left no mess whatsoever. We stripped out old night store radiators, and replaced with very elegant direct heat NEOS RADIATORS. We will have to change meter and tariff. Our power company estimates our bill will be cut by 70%. We are very impressed by the new control that we have over temperature in the house. Customer service throughout the process has been superb. When Scott was going to be twenty minutes late, we got a phone call giving us warning. Someone has done a great job of training all staff on customer service excellence, and the radiators appear to be state of the art. We would thoroughly recommend them to anyone.

The installation was swift and the site was left in a clean and tidy condition. Operation instructions were clear and easy to assimilate. All in all an excellent job.

I Would highly recommend Trust Electric Heating. The radiators look so much smarter and tidier than the storage heaters we had. Absolutely fantastic and compassionate people! Everyone who was involved from measuring to fitting to making sure we were happy afterwards were the most loveliest people and made you feel so looked after! These are a lot more economical too! We are so impressed with the company as a whole. Thank you! Emma and family ❤️

Trust Heating advised us on requirements for heating our conservatory. The salesman who attended the initial assessment with us was very professional, helpful and listened to our queries. He brought samples of the heaters and was very clear with his explanations. We have been unable to use our conservatory in winter as it is freezing. We decided to go ahead with the installation on 21st April 2021 to make sure we get good use of the conservatory in the future. The two staff who installed the heaters (Kostas and Charlie) were very efficient and did a very good job. They explained the digital programming and the working details of the radiators very well. We are very happy with the radiators and would recommend them and the company without hesitation.