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The Boiler Engineer Limited

5.0

65 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

About

Installation, Service and Repair, New, Gas Oil and LPG Boilers

Covering Ashford, Tenterden, Headcorn, Challock, Wye, Folkestone, New Romney and all the local villages

Landlord - Homeowner Gas Safety Inspections, System Upgrades, Radiators, Pumps, Motorised valves, Thermostats, Programmers and Smart Controls

Your Local, Reliable and Friendly, family based company with over 25 years experience within the domestic and comercial heating industry

As "Your Local Heating Experts" we are happy to help

The Boiler Engineer Ltd are Gas Safe and Oftec Registered

Which Trusted Traders Approved
Kent County Council Trading Standards Checked.
Members of the Chartered Institute of Plumbing and Heating Engineering

Interest Free Finance Available on New Boilers

New Gas, Oil and LPG Boilers with up to 12 years Manufacturers Parts and Labour Guarantee

Manufacturer Approved and Acreddited Installer of Worcester Bosch, Glow-Worm, Baxi, Vaillant, Grant, Ideal, Potterton, Warmflow, Firebird

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • lpg gas bottle installation

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
65 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 98% of customers
Sort by
Annual Service.
Customer Service
Quality
Value
Annual service carried out this morning by Ben and his colleague. They arrived on time and worked efficiently and cleanly, were polite and explained a minor problem identified. This will require a new part that will be ordered in due course. I was very happy with the service provided
Customer in Kent Posted on 18/08/2023 , work completed 18/08/2023
Recommended
Decent work but invoicing not transparent & overcharged
Customer Service
Quality
Value
Be careful with their invoicing. The company owner believes quoting for additional work after finishing the job counts as billable labour. This wasn't communicated so I questioned it and met with explanations that they didn't charge to quote and obtain parts for the job (from the previous service) so this is effectively included in the invoice. Super shady, not transparent. Won't be using them again for this reason. It's a shame because they were efficient with the actual work they carried out.
Customer in Kent Posted on 01/07/2023 , work completed 01/06/2023
The trader replied (on 03/07/2023)
Thank you for the review, I am pleased you are very happy with our engineers and the work carried out. It is a shame we may have lost you as a customer as you do not understand our terms and conditions, of which we are 100% transparent and even publish them on our website. When you called us originally you booked for a boiler service only and didn't mention any other issues when asked on the telephone, when our engineer attended he carried out and completed the boiler service as requested, but you then asked him to look at an issue you were experiencing on the hot water cylinder and if we could fix this for you, which isn’t a problem and we did this for you, this is charged as a separate job and unrelated to a boiler service. A boiler service is a service, and a repair is a separate job, and all labour and materials are charged in addition. All other works/advice is charged as per the time our engineer is at your property, If you are wishing to use our engineer's time showing and explaining things within your property this is perfectly fine, and we are happy to help and advise but unfortunately this time is charged, just like most other professional services you are charged for the time. We are very proud of the fantastic work our engineers and office staff carry out for the thousands of customers we have served over the 24+ years.
Annual Combi Boiler Service
Customer Service
Quality
Value
Extremely happy with the service received from The Boiler Engineer Ltd, Ashford Kent. From making the appointment to the Gas Engineer who turned up right on time was straightforward. The service was done to a high standard. Wouldn't hesitate to use again.
Customer in Kent Posted on 24/05/2023 , work completed 23/05/2023
Recommended
Excellent start to greater job.
Customer Service
Quality
Value
My existing tank was drained into a holding tank prior to the removal of my tank; the holding tank was then connected to my boiler and the system reset and is running smoothly. Very well done.
Customer in Kent Posted on 04/05/2023 , work completed 24/04/2023
Recommended
Great job
Customer Service
Quality
Value
Careful service, everything was checked thoroughly. Engineer explained everything and also suggested that soon the boiler will need servicing, explaining all the readings.
Customer in Kent Posted on 29/04/2023 , work completed 19/04/2023
Recommended
Excellent service
Customer Service
Quality
Value
The engineer was prompt on the day and carried out the servicing of my LPG gas appliances and safety checks as required. The job was completed on time and to the price quoted. The engineer was both polite and very thorough in his work, he was also well presented. He also kept me informed of all that was done and whether there were any problems.
Customer in Kent Posted on 13/04/2023 , work completed 13/04/2023
Recommended
Prompt, reliable company
Customer Service
Quality
Value
I contacted The Boiler Engineer with an unusual problem I was experiencing with my boiler. They sent an engineer the same day who was friendly, professional and did a thorough investigation and explained to us what he thought the problem was using layman's language. This is the only company we trust to deliver a great and reliable service.
Customer in Kent Posted on 13/04/2023 , work completed 11/04/2023
Recommended
A terrific job by The Boiler Engineer
Customer Service
Quality
Value
We had TBE round to replace an LPG combi boiler. They arrived on time, removed the old boiler, fitted the new one, sorted out all the peripherals, flushed the radiators, and checked it all for operation and safety. They were polite, professional and very clean. From our initial contact , through the quote and completion of the work, they were spot on. Highly recommended!
Customer in Kent Posted on 11/04/2023 , work completed 30/03/2023
Recommended
Problem with water heating
Customer Service
Quality
Value
The very competent engineer arrived as scheduled, fitted the new part, checked that the system was fully functional and left, all within 1 hour. Very pleased.
Customer in Kent Posted on 30/03/2023 , work completed 29/03/2023
Recommended
Very efficient service.
Customer Service
Quality
Value
Booking a convenient visit was quick and easy. Ben was spot on time for the visit and was very efficient. He explained everything very well and we were very satisfied with his work. Will certainly use them again and strongly recommend them.
Customer in Kent Posted on 22/03/2023 , work completed 22/03/2023
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.